Jaime Llaneza
Naples,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Field Manager
Earth view LLC
Naples, Florida
06.2025 - Current
- Managed daily field operations to ensure project compliance and efficiency.
- Conducted site inspections to verify safety standards and operational protocols.
- Implemented process improvements to enhance workflow and productivity in the field.
- Coordinated with contractors and vendors to ensure timely delivery of supplies and materials for projects.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Directed multiple job sites, ensuring site readiness for flooring installation and high-quality project completion that met client expectations.
- Delegated specific tasks to team members to enhance productivity.
Account Manager
Precedent Managment
Miami, FL
09.2019 - 06.2025
- Maintained service levels for established accounts to strengthen revenue growth and relationships.
- Engaged with clients post-contract signing to resolve issues and enhance support.
- Managed multiple accounts simultaneously while meeting deadlines.
- Executed contract negotiations to establish favorable payment arrangements.
- Facilitated regular meetings to review project progress and ensure alignment.
- Regularly refreshed files containing customer operations, sales data, and key contacts.
- Provided training and guidance to new Account Managers.
Contractor
Reel Tight Marine Detail
Miami, FL
12.2016 - 09.2018
- Executed boat cleaning services, improving aesthetic appeal and operational functionality.
- Performed minor repairs on boats, ensuring safety and optimal performance.
- Cleaned and polished boats to enhance appearance and protect surfaces.
- Operated pressure washing equipment for thorough exterior cleaning.
- Applied wax and sealants to maintain finish and prevent damage.
EMT/ Patient Care Taker
Miami Dade Ambulance
Miami, FL
09.2015 - 08.2016
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Interpreted patient histories and conducted physical examinations to identify critical issues.
- Monitored patients for changes and adjusted care plans to ensure optimal outcomes.
- Responded to dispatched emergency assignments quickly and safely.
- Maintained emergency vehicles in clean, stocked condition for rapid response to emergencies. for emergencies by cleaning them and keeping medical supplies stocked.
Executive Assistant
Metro Asphalt Maintenance
Miami, FL
05.2012 - 07.2014
- Managed daily operations and provided field assistance to enhance workflow.
- Delivered customer service by addressing inquiries from prospective clients and contractors, ensuring clear understanding of county processes.
- Generated and submitted various permits to ensure compliance with local regulations.
- Coordinated preparation and submission of company taxes to maintain compliance.
Education
Emergency Medical Technician -
Florida Medical Training Institute
Miami, FL01-2014
High School Diploma -
Christopher Columbus High School
Miami, FL01-2010
Associate And Arts -
Miami Dade College
Miami, FLSkills
- Project management
- Site inspection and safety compliance
- Risk assessment
- Construction skills
- Mechanical and electrical expertise
- Automotive repair
- Auto service management
- Hand and power tools proficiency
- Account negotiation
- Relationship management
- Stakeholder engagement
- Team collaboration
- Work scheduling
- Customer service excellence
- Calm under pressure
Personal Information
Driving License: Yes
Certification
- Driver's License, BLS Certification
- osha certified
Timeline
Field Manager
Earth view LLC
06.2025 - Current
Account Manager
Precedent Managment
09.2019 - 06.2025
Contractor
Reel Tight Marine Detail
12.2016 - 09.2018
EMT/ Patient Care Taker
Miami Dade Ambulance
09.2015 - 08.2016
Executive Assistant
Metro Asphalt Maintenance
05.2012 - 07.2014
Emergency Medical Technician -
Florida Medical Training Institute
High School Diploma -
Christopher Columbus High School
Associate And Arts -
Miami Dade College