Daphne Ackey
Ellenwood,GA
Summary
Driven Legal Assistant with 9 years of experience in criminal law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action.
Overview
23
23
years of professional experience
Work History
Legal Assistant
Fulton County Government
07.2014 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Communicated pertinent information to clients via phone, email, and mail.
Adminsitrative Assistant/Receptionist
Georgia State University/Anthropology
10.2006 - 03.2013
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Administrative Assistant
Department Of Revenue
12.2000 - 10.2006
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Selected to prepare payroll due to initiative, a high degree of accuracy, discretion, personal judgment and confidentiality.
Education
Master of Science - Legal Studies
Kaplan Univesity
Online02.2016
Skills
- Teamwork orientation
- Court Filing Procedures
- Client Communication
- Legal Research
- File Management
- Notary Public
- Legal Terminology
- Efficient multi-tasker
- Administrative Support
- Clerical assistance
Timeline
Legal Assistant
Fulton County Government
07.2014 - Current
Adminsitrative Assistant/Receptionist
Georgia State University/Anthropology
10.2006 - 03.2013
Administrative Assistant
Department Of Revenue
12.2000 - 10.2006
Master of Science - Legal Studies
Kaplan Univesity