DaDane Lane
Benicia,CA
Summary
Dynamic professional with a strong background in customer service and leadership, honed at Kaiser Permanente. Expert in lens fabrication and quality inspection, consistently delivering exceptional results. Proven ability to train and develop teams, enhancing productivity and operational efficiency. Committed to excellence in all aspects of work, ensuring client satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Optical Laboratory Apprentice
Kaiser Permanente
Richmond, California
02.2024 - Current
- Fabricated custom lenses using advanced optical machinery and tools.
- Inspected finished products for quality assurance and accuracy.
- Operated lens edging and surfacing equipment to meet specifications.
- Collaborated with optical specialists to fulfill customer prescriptions.
Department Secretary
Kaiser Permanente
Oakland, CA
05.2023 - 02.2024
- Provides administrative and secretarial support to department management.
- Uses discretion and adheres to confidentiality requirements as directed by department/medical center policy.
- Recommends, develops, implements and monitors administrative processes that support the success of the department.
Leasing Consultant
Fairfield Residential
San Pablo, CA
09.2021 - 05.2023
- Display strong administrative and computer skills.
- Managed various tasks, such as managing lease files, updating necessary paperwork and computer systems, completing marketing/advertising tasks, updating social media sites, etc.
- Pre-screened applicants for the lease and negotiated lease terms with the leasing company.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Maintained accurate records of correspondence with and from tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
Sales Agent
Royal Kirkland Real Estate
Pinole, CA
11.2018 - 09.2021
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Maintained a database of business contacts, allowing for better customer retention via referrals and increased sales.
Sales Manager
Xfinity Comcast
Fairfield, CA
07.2012 - 11.2016
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored phone calls to provide feedback and coaching.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Implemented a new sales training program for new and existing employees.
Education
Pinole Valley High School -
Pinole, CA06-1996
CA DRE -
DaDane Lane
Benicia, CaLiberal Studies -
Cal Poly Technical University
San Luis Obispo, CASkills
- Leadership
- Communication skills
- Customer service
- Training & Development
- Analytics
- Lens fabrication
- Optical machinery operation
- Quality inspection
Timeline
Optical Laboratory Apprentice
Kaiser Permanente
02.2024 - Current
Department Secretary
Kaiser Permanente
05.2023 - 02.2024
Leasing Consultant
Fairfield Residential
09.2021 - 05.2023
Sales Agent
Royal Kirkland Real Estate
11.2018 - 09.2021
Sales Manager
Xfinity Comcast
07.2012 - 11.2016
Pinole Valley High School -
CA DRE -
DaDane Lane
Liberal Studies -
Cal Poly Technical University