DAVIDA DIAZ
Mesa
Summary
Dependable worker with knowledge of customer service and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Hardworking, highly motivated professional who is eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Smoke 'n Ink Tattoos
Gilbert, AZ
06.2025 - 11.2025
- Continued to maintain a sterile work environment at all times according to health department standards
- Continued to develop strong customer customer relations skills to ensure satisfaction with each tattoo design
- Had customer retention through moving locations, due to using proper and effective communication with customers.
Tattoo Artist
Ranger Tattoo
Chandler, AZ
08.2024 - 06.2025
- Maintained sterile work environment at all times according to health department standards.
- Developed strong customer relations skills to ensure satisfaction with each tattoo design.
- Completed consent forms with customers and answered questions to meet standard protocols.
- Established personal connections with new and existing customers to build loyal customer base.
Tattoo Artist
Sublime Ink
Madison, WI
11.2022 - 11.2023
- Created custom tattoo designs based on client specifications, ensuring a unique and personalized experience.
- Adhered to strict hygiene practices by properly sterilizing equipment before each session.
- Managed appointment scheduling system efficiently, ensuring optimal use of time slots.
- Stayed up-to-date with industry trends and attended conventions/workshops to enhance skills and knowledge.
- Collaborated with other artists on complex projects requiring multiple sessions or styles.
- Communicated effectively with clients throughout the entire tattoo process, addressing any concerns or questions they may have had.
1st Assistant Manager
Zumiez
Madison, WI
08.2021 - 08.2022
- Assisted or enacted in the management role of daily operations, ensuring smooth and efficient workflow.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Created training materials and conducted training sessions for new hires on company policies and procedures.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly.
- Trained for higher positions, learning phone and in-person communication, as well as learned multiple computer programs
Shift Supervisor
Starbucks
Madison, WI
03.2021 - 04.2022
- Trained and mentored a team of baristas, ensuring consistent delivery of high-quality coffee beverages and exceptional customer service.
- Managed inventory levels, reducing waste through accurate forecasting and ordering of product.
- Provided expert knowledge on various coffee beans, brewing methods, and flavor profiles to educate customers.
- Created an efficient workflow for beverage preparation that reduced wait times in cafe and through drive-thru.
- Resolved customer complaints promptly and effectively, ensuring positive experiences for all customers and maintaining a good relationship with them.
Education
High school diploma -
Madison West High School
Madison, WI06.2021
Skills
- Building Customer Relations
- Effective communication skills
- Phone and in-person communication training
- Proper Cash Handling
- Shift Management
- Assistant Manager Experience
- Attentive & Quick Learner
Timeline
Tattoo Artist
Smoke 'n Ink Tattoos
06.2025 - 11.2025
Tattoo Artist
Ranger Tattoo
08.2024 - 06.2025
Tattoo Artist
Sublime Ink
11.2022 - 11.2023
1st Assistant Manager
Zumiez
08.2021 - 08.2022
Shift Supervisor
Starbucks
03.2021 - 04.2022
High school diploma -
Madison West High School