Dadie Domond
Miami
Summary
Motivated and compassionate professional with over three years of customer service experience at Hard Rock Casino and a seasonal role as a Concierge. My desire to assist others is rooted in a deep understanding of what it means to feel unheard or powerless. Known for my approachable nature and positive energy, I thrive in team environments and consistently contribute to a supportive and efficient workplace. I bring strong organizational skills, excellent verbal and written communication abilities, and a genuine passion for helping people. With a fast learning curve and the ability to adapt quickly, I am eager to take on new challenges and grow in diverse roles. Skilled in accurate record-keeping, fast typing, and building meaningful interactions with guests and colleagues alike.
Overview
3
3
years of professional experience
Work History
Cook Shift Leader
Hard Rock Casino
Miami
06.2022 - Current
- Reviewed food orders to verify accuracy before they were sent out.
- Organized the work area for efficient functioning during shifts.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Coordinated with other departments such as front-of-house or catering services when needed.
- Trained new cooks on proper food handling techniques.
- Assisted in developing new menu items based on customer feedback.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Implemented cost saving measures while still maintaining high quality standards.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Monitored food preparation to ensure quality standards were met.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Followed recipes and procedures to prepare, season and cook food products.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Oversaw the preparation of meals for special events and catering functions.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Concierge
5th Avenue
Miami
09.2024 - 03.2025
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Greeted and welcomed guests with a professional and friendly demeanor, ensuring a positive first impression.
- Provided expert recommendations on local dining, entertainment, and attractions to enhance guest experience.
- Coordinated reservations, transportation, spa services, and event bookings based on guest preferences.
- Responded promptly to special requests and resolved guest concerns to ensure satisfaction and loyalty.
- Maintained close communication with housekeeping, valet, security, and front desk to ensure seamless service.
- Handled confidential guest information with discretion and professionalism.
- Delivered high-end, personalized services to VIP guests, consistently exceeding expectations.
Education
Sheridan Technical College
Hollywood, FLSkills
- Food preparation
- Inventory control
- Menu development
- Quality assurance
- Team leadership
- Customer service
- Kitchen organization
- Communication skills
- Time management
- Health and safety compliance
- Attention to detail
- Team collaboration
- Professional demeanor
- Highly adaptable
- Telephone etiquette
- Safety procedures
- Hospitality service expertise
- Guest experiences
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Concierge
5th Avenue
09.2024 - 03.2025
Cook Shift Leader
Hard Rock Casino
06.2022 - Current
Sheridan Technical College