Daeann Fultz
Owasso
Summary
Results-driven Exceptions Lead with expertise in exception handling and software optimization. Proven ability to streamline processes and enhance customer service management.
Overview
24
24
years of professional experience
Work History
Exceptions Lead
Macys Fullfillment Center
Owasso
04.2017 - 03.2026
correct issues with package contents or delivery addresses.
- Completed day-to-day duties accurately and efficiently.
- Identified and addressed customer needs quickly to enhance service quality.
- Troubleshot complex problems using advanced technical skills to implement effective solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Manager
Shell Gas Station
Owasso
05.2002 - 01.2017
- Trained staff on customer service protocols and operational procedures to enhance customer experience.
- Managed inventory levels and ordered supplies to ensure timely service delivery.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
Education
High School Diploma -
Coronado
Scottsdale, AZ06-1998
Some College (No Degree) -
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Exception handling
- Troubleshooting methods
- Software performance tuning
- Process optimization
- Customer support management
- Inventory management
Timeline
Exceptions Lead
Macys Fullfillment Center
04.2017 - 03.2026
Manager
Shell Gas Station
05.2002 - 01.2017
High School Diploma -
Coronado
Some College (No Degree) -
Maricopa Community Colleges, Scottsdale Community College