Daniel Nelson
Bank of the Pacific
Aberdeen,WA
1
Certification
15
years of professional experience
Experienced ACH Operator skilled in technical troubleshooting, exception handling, and customer support. Proven ability to resolve issues efficiently and maintain compliance, contributing to streamlined operations and enhanced client satisfaction.
Substantial experience in wire processing.
Graduate of Leadership Grays Harbor 2026.
Work History
Lead Digital Services Specialist/ACH Operator
3 Years 5 Months- Resolved ACH, Check, and General Ledger non-posts.
- Processed NOC's
- Handled all ACH exceptions
- Maintained compliance with NACHA rules and banking regulations to mitigate risks.
- Served as and backed up the Wire Desk Operator on an as needed basis handling OFAC screening, wires in need of repair, supported branch staff in wire input, and coordinated with appropriate venders to address system issues..
- Reconciled a variety of General Ledgers and Bank Controlled Accounts.
- Supported Internal Online Banking Staff in regards to enrollment and services related situations.
- Acted as an Administrator for more than 10 programs.
- Assisted internal customers with check, ACH, and General Ledger Research
Assistant Branch Manager
4 Years- Supervised daily branch operations, ensuring compliance with banking regulations and policies.
- Mentored staff on customer service best practices, enhancing team performance and client satisfaction.
- Implemented efficiency measures that optimized workflow, reducing transaction processing times significantly.
- Acted as lender for small loans and credit credit applications.
- Oversaw vault transactions and supported teller line functions to maintain service continuity during staff vacations and busy periods.
- Resolved escalated Customer Service issues.
- Ensured Daily, Monthly, Quarterly, and Annually required audits and reconciliations were completed timely
Front Desk Lead
7 Years 11 Months- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff on procedures and customer engagement techniques.
- Streamlined check-in/check-out processes, enhancing operational efficiency and reducing wait times.
- Provided recommendations on local things to do and places to eat.
- Executed housekeeping and dining room duties during peak hours to help to maintain high standards of service and cleanliness.
Teller/New Accounts Representative
3 Years 8 Months- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers in account inquiries, providing exceptional service and fostering strong relationships.
- Balanced cash drawers daily, identifying discrepancies and implementing corrective measures promptly.
- Trained new tellers on operational procedures and customer service best practices to enhance team performance.
- Resolved customer issues effectively, enhancing satisfaction and promoting loyalty to the bank's services.
- Performed monthly, quarterly, and annual reconciliations and audits.
Education
Associate of Applied Science - Accounting
Skills
Technical troubleshooting
Problem-solving
Customer service and support
Exception handling
ACH processing
Wire Processing
Teamwork and collaboration
Timely check returns
Account reconciliation
Certification
- Wespay ACH Network Certificate-Obtained 2025
Timeline
Lead Digital Services Specialist/ACH Operator
Bank of the Pacific
01.2023 - CurrentRead More
Assistant Branch Manager
Bank of the Pacific
12.2018 - 12.2022Read More
Teller/New Accounts Representative
Bank of the Pacific
03.2015 - 11.2018Read More
Front Desk Lead
Aramark/Lake Quinault Lodge
05.2011 - 04.2019Read More
Grays Harbor College
Associate of Applied Science from Accounting
Read More