Jewel Webb
Milton,FL
Summary
Dedicated Digital Services Specialist skilled in providing digital troubleshooting and customer support in time-sensitive environment. Proven talents in Pattern Recognition and Critical Thinking with Microsoft Edge expertise. Experience working with front-line support and advanced support teams to deliver problem resolution, training and outstanding customer service.
Overview
13
13
years of professional experience
Work History
Digital Services Specialist
Navy Federal Credit Union
Pensacola, FL
11.2010 - Current
- Provided technical support for customers using digital services products.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Offered repair or service options to help customers make decisions.
- Assist members in a fast paced, high call volume atmosphere, submitting and following up on Debit and Credit Card Fraud and Dispute claims.
- Assist member with resetting Usernames and Passwords for online access.
- Assist members with resetting Security Questions and unblocking question to gain online access.
- File fraud claims for Checking and Savings accounts when necessary.
- Help members when there Zelle accounts have been placed on hold.
Skills
- Digital Support
- Relationship Building
- Telephone and Email Communication
- Continuous Improvement
- Excellent Communication
- Customer Service
- Professionalism
- Goal Setting
- Effective Communication
- Written Communication
- Technical Troubleshooting
- Attention to Detail
- Multitasking
- Critical Thinking
- Word Processing
- Teamwork and Collaboration
- Adaptability
- Organizational Skills
- Problem-Solving Abilities
- Interpersonal Communication
- Adaptability and Flexibility
- Troubleshooting and Analysis
- Active Listening
- Deadline Attainment
- Flexible Schedule
- Time Management Abilities
- Microsoft Excel
- Time Management
- Team Collaboration
- Team Building
- Decision-Making
- Interpersonal Skills
- Reliability
- Microsoft Office
- Problem-Solving
- Professional Demeanor
- Self Motivation
Accomplishments
- My previous Team won the Cobb Award last year.
- Prevented dollar loss in the thousands by recognizing when a impersonator/fraudster was calling to attempt a transaction from a members account.
- Received numerous compliment calls and a couple of written letters from members stating how much they appreciated my service, how knowledgeable i was and patient i was helping them and how i was one of a kind, and felt I needed a raise or recognition of some sort.
Timeline
Digital Services Specialist
Navy Federal Credit Union
11.2010 - Current