Tontalaia Wall
Columbus
Summary
Experienced with medication dispensing, patient consultations, and inventory management. Utilizes precise attention to detail and organizational skills to ensure compliance with pharmaceutical regulations. Knowledge of patient care protocols and pharmacy operations.
Experienced with digital platform management, ensuring smooth online user interactions. Utilizes skills in project management to drive successful digital initiatives. Track record of effective collaboration with diverse teams to achieve optimal digital service outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Services Specialist
Morgan Stanley
09.2024 - Current
- Provided exceptional customer support for all digital service inquiries, contributing to high customer retention rates.
- Optimized website performance, resulting in improved user experience and increased site traffic.
- Collaborated with cross-functional teams to design and implement innovative digital solutions for clients.
- Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts.
- Enhanced customer satisfaction by efficiently addressing and resolving digital service issues.
- Promptly consulted with team leaders to address any escalated client issues.
Pharmacy Trainee
Doctors Pharmacy Downtown LLC
04.2024 - Current
- Assisted pharmacists in filling prescriptions accurately and efficiently for optimal patient care.
- Strengthened relationships with healthcare providers through effective communication regarding prescription clarifications or modifications.
- Delivered excellent patient outcomes through careful monitoring of drug therapy plans under pharmacist supervision.
- Supported accurate record-keeping by maintaining up-to-date patient profiles within the pharmacy management system.
- Used pharmacy software to enter prescription and insurance information.
Event Coordinator assistant
MO Entertainment and Events LLC
12.2016 - Current
- Developed event themes and concepts to ensure successful execution of events
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations
- Coordinated with internal teams to ensure timely delivery of products and services for events
- Provided on-site support during the day of the event including problem solving if necessary
Patient Care Coordinator
Accredo Specialty Pharmacy
06.2021 - 04.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress
- Scheduled appointments for patients and coordinated follow-up visits as needed
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner
- Processed patient intake information and updated medical records prior to treatment
- Completed insurance verifications and claim forms for patient intake and processing
Debt Collector
NCC Business Services Phoenix
08.2015 - 06.2021
- Conveyed current account information and obtained payments by using pre-scripted statements
- Located debtors by utilizing skip tracking and other strategies
- Updated customer accounts with interactions, payments and personal information
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH01.2015
BBA - Communications
Grand Canyon University
Phoenix, AZ05-2021
Skills
- Systematic patient information tracking
- Patient data entry
- Understanding of healthcare systems
- Digital support
Certification
- [Pharmacy Tech Trainee ] License - [Current]
Timeline
Digital Services Specialist
Morgan Stanley
09.2024 - Current
Pharmacy Trainee
Doctors Pharmacy Downtown LLC
04.2024 - Current
Patient Care Coordinator
Accredo Specialty Pharmacy
06.2021 - 04.2024
Event Coordinator assistant
MO Entertainment and Events LLC
12.2016 - Current
Debt Collector
NCC Business Services Phoenix
08.2015 - 06.2021
High School Diploma -
Pickerington High School Central
BBA - Communications
Grand Canyon University
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