Raechel Osterberg
Clarkston,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Services Specialist
Lewis Clark Credit Union
01.2021 - 04.2024
- Answering phone calls while processing transactions and payments over the phone
- Processing member service requests for credit union services such as mobile deposit and online banking
- Assisting members via online chat as well as online banking messages
- Ensure accuracy of each transaction
- Verify the accuracy of processed loan documents by reviewing and scanning paperwork
- Representing the credit union in the community through volunteering to organize events and help assist local organizations.
Member Service Representative
Lewis Clark Credit Union
03.2019 - 01.2021
- Processing deposits and withdrawals for members with complete accuracy
- Maintaining confidentiality and extraordinary service
- Assist in training new employees
- Ability to accurately count and balance a teller drawer and vault
- Scan and file membership and loan documents
Education
Diploma -
Genesee High School
Associate of Applied Science - Business Management
Lewis-Clark State College
Lewiston, IDBachelor of Applied Science - Business Management
Lewis-Clark State College
Lewiston, IDSkills
- Paying close attention to detail
- Self-motivated
- Ability to organize and multitask efficiently
- Meets goals
- Works efficiently in teams
- Proficient use of Microsoft and Adobe programs
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Upselling Products and Services
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Relationship Management
Certification
A S K Business Institute Certificate of Advanced Learning: Lewis-Clark State College- For High Achievement, National Assessment of Skills, and Knowledge
2
Timeline
Digital Services Specialist
Lewis Clark Credit Union
01.2021 - 04.2024
Member Service Representative
Lewis Clark Credit Union
03.2019 - 01.2021
Diploma -
Genesee High School
Associate of Applied Science - Business Management
Lewis-Clark State College
Bachelor of Applied Science - Business Management
Lewis-Clark State College
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