Jordan Muehlebach
Decatur,IL
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
12
12
years of professional experience
Work History
Digital Services Specialist
Millikin University
Decatur, IL
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital service issues.
- Streamlined internal processes for increased productivity by implementing new digital tools and software.
- Developed and delivered comprehensive digital services training programs, improving team performance and expertise.
- Spearheaded process improvements by identifying inefficiencies within existing workflows related to digital services delivery.
- Assisted clients in selecting appropriate platforms and technologies based on their unique needs and requirements leading them towards successful implementations.
- Scheduled and led post-implementation training with new clients.
- Assisted customers with technical support inquiries.
- Enhanced print quality by maintaining and calibrating printing equipment regularly.
- Reduced waste by implementing sustainable printing practices and recycling materials.
- Collaborated with graphic designers to ensure accurate color matching and layout alignment.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Managed inventory levels to minimize costs while ensuring availability of necessary materials.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
- Ensured accurate billing by tracking completed jobs and materials used for each project.
- Developed strong relationships with suppliers, resulting in improved pricing negotiations and delivery schedules for essential supplies.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Implemented cost-saving measures that increased profitability without sacrificing quality or client satisfaction levels.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Proofed all job orders, securing client approval prior to production.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed a diverse portfolio of digital projects, ensuring timely completion and client satisfaction.
Mailroom Clerk
Millikin University
Decatur, IL
07.2021 - 12.2022
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Streamlined package tracking system by implementing barcode scanning technology for accurate recordkeeping.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained clean and organized mail room to promote safety and efficiency.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Performed routine maintenance on equipment to prevent downtime.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Enhanced student engagement by incorporating interactive activities and supervisory support.
- Boosted student performance by providing individualized attention and feedback on assignments.
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
Print Shop Assistant
Illinois Printing Services
Sullivan, IL
06.2020 - 07.2021
- Enhanced print quality by performing regular maintenance on printers and other equipment.
- Expedited order processing by efficiently managing incoming orders and prioritizing tasks.
- Ensured customer satisfaction by addressing inquiries, providing quotes, and resolving issues promptly.
- Maintained a clean, organized work environment to facilitate smooth operations in the print shop.
- Improved safety standards through proper use of equipment and adherence to industry best practices.
- Supported management in administrative tasks such as record-keeping, invoicing, and reporting to ensure effective business operations.
- Delivered high-quality printed materials through close attention to detail during the production process from file preparation to final product inspection.
- Managed multiple deadlines simultaneously while maintaining consistent communication with clients regarding project updates.
- Maximized productivity by swiftly troubleshooting printer-related issues to minimize downtime in the workplace setting.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Performed regular maintenance to keep equipment in optimal working condition.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Documented finished work to keep supervisors informed of production activities.
- Cut copies apart and wrote identifying information such as page numbers or titles on copies.
Assistant Manager
Yoders Kitchen
Arthur, IL
03.2012 - 05.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Mariner High School
Cape Coral, FL05.2008
Skills
- Effective Communication
- Conflict Resolution
- Decision Making
- Telephone Etiquette
- Multitasking Abilities
- Time Management
- Customer Service
- Calm and Professional Under Pressure
Timeline
Digital Services Specialist
Millikin University
01.2023 - Current
Mailroom Clerk
Millikin University
07.2021 - 12.2022
Print Shop Assistant
Illinois Printing Services
06.2020 - 07.2021
Assistant Manager
Yoders Kitchen
03.2012 - 05.2015
High School Diploma -
Mariner High School