Daechelle Strange
Summary
Personable and dedicated Customer Service Representative with extensive experience in the banking and sales industry for five plus years. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
Work History
Project Manager
Fiserv
Bound Brook, New Jersey
12.2023 - Current
- Led cross-functional teams to complete project deliverables on schedule.
- Facilitated regular meetings to communicate updates and gather team feedback.
- Developed project documentation to ensure clarity and compliance with standards.
- Managed multiple projects with competing deadlines simultaneously.
Member Service Representative
Navigant Credit Union
07.2022 - Current
- Processed cash and check deposits and withdrawals every day.
- Achieved goals for member experience, transaction accuracy and product crosssell, resulting in consistent growth.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Processed loan applications for auto and personal loans.
Online Banking Specialist
Santander Bank
03.2020 - 02.2022
- Delivered software solutions consistent with product roadmap.
- Evaluated over 100 customers account information to assess current issues and determine potential solutions daily.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Education
Some College (No Degree) - Television Executive Producing
Columbia College Chicago
Chicago, ILSome College (No Degree) - Business
Community College of Rhode Island
Warwick, RISkills
- Technologically savvy
- Quality control
- Conflict mediation
- Banking regulations knowledge
- Call center experience
- Strong verbal communication
- Team Leadership
- Order Processing
- Multi Task
- Guest Services
- Technical Assistance
- Organization
- Public Speaking
- Scheduling
- Microsoft Excel
- Project Management
- Staff training/ development
- Account Management
- Customer Data Confidentiality
- Sales and Upselling
Timeline
Project Manager
Fiserv
12.2023 - Current
Member Service Representative
Navigant Credit Union
07.2022 - Current
Online Banking Specialist
Santander Bank
03.2020 - 02.2022
Some College (No Degree) - Television Executive Producing
Columbia College Chicago
Some College (No Degree) - Business
Community College of Rhode Island