DEIRDRE I HAYES
Ridgefield Park,NJ
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Artistic Tile
04.2021 - Current
Freelance event manager
Quiet Events
09.2018 - Current
Customer Service Supervisor
Party Rental Ltd
03.2007 - 02.2020
- Ensured seamless order execution from inception to delivery, exceeding client expectations through proactive issue resolution and exceptional communication
- Collaborated with sales and cross-functional teams to manage order lifecycle, including procurement, production, quality control, and logistics
- Proficiently handled order discrepancies, payment collection, and customer inquiries, demonstrating strong problem-solving and negotiation skills
- Optimized order fulfillment by coordinating with internal and external stakeholders, implementing efficient processes, and maintaining accurate documentation
- Provided exceptional post-sales support, including managing returns, claims, and customer satisfaction
- Demonstrated strong organizational and time management skills to meet tight deadlines and achieve key performance indicators
- Lead and Manage High-Profile Events: Oversee the planning and execution of private and public events, including high-profile engagements
- Crowd Control & Issue Resolution: Facilitate crowd control measures and effectively escalate any event-related issues that arise
- Foster Positive Event Culture: Cultivate a fun and supportive team environment while ensuring all events meet client expectations for success
- Delegate & Team Management: Delegate tasks effectively and organize team duties throughout the event lifecycle
- Inventory Management & Loss Prevention: Reconcile inventory, implement controls, and minimize equipment loss, particularly the loss of headphones
- Led event production and design, collaborating with cross-functional teams to deliver exceptional client experiences
- Provided strategic guidance and operational support to Event Rental Specialists, optimizing team efficiency and performance
- Cultivated a high-performing team through talent development, performance management, and knowledge transfer
- Ensured seamless customer service by managing call queues, resolving escalated issues, and implementing effective communication strategies
- Optimized operational efficiency through scheduling, resource allocation, and process improvement initiatives
- Demonstrated strong leadership and problem-solving skills in a fast-paced, customer-centric environment
- Successfully managed on-call responsibilities and developed effective staffing plans to meet business needs
- Leveraged HR systems to manage employee data, timekeeping, and performance evaluations
Education
Bachelor of Science - Movement and Sports Studies, Management and Fitness
East Stroudsburg University
East Stroudsburg, PA05-2001
High School -
Hackensack High School
Hackensack, NJ06-1996
Skills
- Schedule coordination
- Team management
- Research ability
- Training
- Customer Service
- Quality control
- Data evaluation
- Technologically savvy
- High-energy attitude
- Customer relations
- Progress reporting
- Advanced problem solving
- Project management
- Coaching and mentoring
- Team bonding
- Work flow planning
- Project tracking
- Project development
Certification
- Certified Event Rental Professional (Cerp), American Rental Association, 12/01/17, 12/01/22
- Certificates of Completion of Service Skills, Newmarket Learning, Customer Service, Team Building, & Management, Leadership Series
Employment History Prior To2007
- Head Athletic Coach, Glen Ridge High School, Glen Ridge, NJ
- Head Athletic Coach, Newark Academy, Livingston, NJ
- Elementary Teacher, New Jersey Public School, Passaic, NJ
- Elementary Teacher, New Jersey Public School, Glen Ridge, NJ
- Assistant Camp Director, The Fresh Air Fund of New York
- Head Administrative Liaison, Independent Athletic Training Organization
Activities
Girl Scouts of America Troop Leader, Hackensack, NJ
Timeline
Project Manager
Artistic Tile
04.2021 - Current
Freelance event manager
Quiet Events
09.2018 - Current
Customer Service Supervisor
Party Rental Ltd
03.2007 - 02.2020
Bachelor of Science - Movement and Sports Studies, Management and Fitness
East Stroudsburg University
High School -
Hackensack High School
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