Daeja Wright
Customer Service
San Antonio,Texas
Quote
If you can dream it, you can do it.
Walt Disney
Summary
Communicative customer service professional with extensive experience in healthcare industry motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Auto Claims Adjuster
Allcat Claims Service
02.2023 - Current
- Researched and verified insurance policy coverage.
- Communicate with team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Managed heavy workload of 15+ ongoing cases thanks to strong organizational, time management and collaboration skills.
Delivery Courier
Uber Eats
08.2018 - Current
- Responded quickly and accurately on short notice
- Followed company policies and procedures during shift.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
Virtual Pharmacy Service Representative
CVS Specialty Pharmacy
08.2022 - 02.2023
- Answered incoming calls from patients, medical offices, and alike in a timely and efficient manner.
- Processed specialty medication orders with high accuracy to minimize inventory discrepancies and protect customers.
- Verified written/ electronic prescription and refill requests to confirm complete and accurate information for pharmacists.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Virtual Customer Service Representative
Primary Services
06.2021 - 12.2021
- Investigated and resolved issues to maintain billing accuracy.
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using multiple applications
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Customer Service Representative
TaskUs
09.2017 - 10.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- De-escalated problematic customers and concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Used quality monitoring system to compile and track individual and team performance.
Dental Assistant Volunteer
Brightwood Career Institute
08.2015 - 07.2018
- Completed data entry for both new and returning patients
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Entered patient data into Eagle Soft software and observed confidentiality rules to maintain patient privacy.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2022
Skills
- Typing Speed: 45wpm
- Investigate Claims
- CRM Software Expert
- Organization and Time Management
- Microsoft Office
- Customer Service
- Efficient Data Entry
- Conflict Resolution
- Good Communication
- Team Building
- Call Center
- Calm and Professional Under Pressure
Additional Information
Employment Gaps Explained
- 10/2018- 06/2021: Planned career break, took time off to be a stay-at-home parent to my growing children, who are now in elementary school.
- 12/2021- 08/2022: Career Hiatuses, due to the position preceding this gap being a 6 month contract I took the time after to solely focus on my continued education where I achieved my associates degree.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auto Claims Adjuster
Allcat Claims Service
02.2023 - Current
Virtual Pharmacy Service Representative
CVS Specialty Pharmacy
08.2022 - 02.2023
Virtual Customer Service Representative
Primary Services
06.2021 - 12.2021
Delivery Courier
Uber Eats
08.2018 - Current
Customer Service Representative
TaskUs
09.2017 - 10.2018
Dental Assistant Volunteer
Brightwood Career Institute
08.2015 - 07.2018
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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