Jasmine Andrews
Norfolk,VA
Summary
Results-driven with over 14 years of extensive skills in client support services, disputes, claims, finance, tax support, counseling, customer service, public service and healthcare management. Strong organizational, interpersonal, time management, and leadership skills.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
USAA
05.2022 - 01.2025
- - Apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume and low complexity auto claims
- - Support members, business partners, and claimants using varying communication channels, including digital tools
- - Assist with workload surges and catastrophe (CAT) response operations as needed
- - Ensure risks associated with business activities are effectively identified and controlled per policy
Member Service Representative
Anthem
11.2021 - 04.2022
- - Provided exceptional service in a high-volume call center
- - Navigated multiple systems and responded to inquiries about insurance benefits and claims
- - Documented inquiry outcomes and ensured timely resolution of customer requests
Inventory Management Specialist
Portfolio Recovery Associates
07.2018 - 02.2021
- - Investigated and resolved accounts with SSN, DOB, and address issues
- - Partnered with internal departments and filed documentation per procedures
Dispute Team Lead
Portfolio Recovery Associates
10.2017 - 07.2018
- - Resolved disputes while adhering to Federal and State regulations
- - Provided coaching and completed Manager Relief assignments
- - Maintained dispute documentation logs
Dispute Specialist
Portfolio Recovery Associates
03.2016 - 10.2017
- - Researched and resolved customer disputes related to charged-off accounts
- - Handled dispute documentation and correspondence
- - Acted as liaison between parties on disputed accounts
Education
Bachelor of Science - Computer Criminal Justice, Social Work
Virginia State University
05.2016
Skills
- Microsoft Office
- PowerPoint
- Excel
- Word
- Outlook
- 60 WPM typing speed
- Customer Service
- Problem Solving
- Client-Facing Support
- Claims investigations
- Benefits
- Team Collaboration
- Empathy & Patience
- Contact Tracing
Other
- Disputes Team Lead
- Continuous Process Improvement Certification
Timeline
Auto Claims Adjuster
USAA
05.2022 - 01.2025
Member Service Representative
Anthem
11.2021 - 04.2022
Inventory Management Specialist
Portfolio Recovery Associates
07.2018 - 02.2021
Dispute Team Lead
Portfolio Recovery Associates
10.2017 - 07.2018
Dispute Specialist
Portfolio Recovery Associates
03.2016 - 10.2017
Bachelor of Science - Computer Criminal Justice, Social Work
Virginia State University
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