Jocia Schreffler
Newport News,VA
Summary
Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
USAA
02.2024 - Current
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Evaluated and investigated over 300 auto claims in four months and decided whether insurer should pay claim.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Capital One
07.2019 - 01.2023
- Excellent verbal and written communication skills
- A passionate customer service advocate with strong critical thinking skills
- Strong time management/multi-tasking skills in a virtual environment
- Exceptional listening, questioning and technical troubleshooting techniques
- High level of autonomy, self motivation and ethical self-management.
Licensed Professional Agent
Allstate
08.2018 - 05.2019
- Handle both inbound and outbound phone calls
- Maintain confidential information as well as proper documentation
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with management, peers, and customers.
Customer Service Representative
Geico
10.2015 - 05.2018
- Handle both dial-in and dial-out phone contacts with tact and professionalism
- Utilized proprietary software for entering customer information into a computerized database
- Handle collections on past due accounts
- Maintain confidential information as well as proper documentation.
Customer Service Representative
Alorica
06.2015 - 10.2015
- Handled both dial-in and dial-out phone contacts with tact and professionalism
- Utilized proprietary software for entering customer information into a computerized database
- Diffuse irate customer while providing quality customer service
- Research account, determine refunds and proper credit.
Education
Some College (No Degree) -
EPCI
Newport News, VASkills
- Data Entry
- Staff Support
- Organization Skills
- Microsoft Office
- Content Creator
- Digital Marketing Management
- Creative Problem-Solving
- Technical knowledge
- Risk Assessment
Certification
- Certified Digital Marketer, Chegg Skills - July 2024
Timeline
Auto Claims Adjuster
USAA
02.2024 - Current
Capital One
07.2019 - 01.2023
Licensed Professional Agent
Allstate
08.2018 - 05.2019
Customer Service Representative
Geico
10.2015 - 05.2018
Customer Service Representative
Alorica
06.2015 - 10.2015
Some College (No Degree) -
EPCI