Daelonna Bishop
Detroit,MI
Summary
Dynamic Skills Trainer with a proven track record at Services To Enhance Potential, specializing in innovative program design and soft skills development. Expert in coaching techniques and conflict resolution, I've significantly enhanced program effectiveness and individual performance. My leadership as a Shift Leader further showcases my ability to manage operations and resolve customer complaints efficiently, embodying both hard and soft skills essential for success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Skills Trainer
Services To Enhance Potential
Dearborn, MI
06.2024 - 02.2025
- Monitored, evaluated and recorded training activities or program effectiveness.
- Identified individual training needs based on observed behaviors or performance gaps.
- Designed innovative programs to teach individuals soft skills.
Shift Leader
Big Boy Restaurant
Southfield, MI
02.2023 - 06.2024
- Upheld company standards and compliance requirements for operations.
- Assessed company operations for compliance with safety standards.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Checked orders for quality and completeness.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in the development and implementation of new operational procedures.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Direct Care Worker
AHS Community Services
Wayne, MI
04.2018 - 02.2023
- Performed basic first aid procedures when necessary.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Drove clients to doctors' appointments and social outings.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Contributed to case reviews of client status and progress.
Direct Care Worker
Alternative Services Inc
Livonia, MI
11.2016 - 05.2019
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Maintained accurate records of all services provided to clients.
- Contributed to case reviews of client status and progress.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Coordinated transportation for medical appointments and other errands.
- Encouraged socialization through recreational activities such as group outings and community events.
Direct Care Worker
Life Center Inc
Livonia, MI
03.2015 - 06.2017
- Performed basic first aid procedures when necessary.
- Drove clients to doctors' appointments and social outings.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Participated in team meetings to discuss best practices for providing quality care.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
Direct Care Worker
New Outlook inc
Livonia, MI
06.2012 - 12.2015
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained detailed records of services performed on clients.
- Coordinated transportation for medical appointments and other errands.
- Encouraged socialization through recreational activities such as group outings and community events.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Built strong and trusting rapport with clients and loved ones.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
Education
High School Diploma -
Henry Ford High School
20000 Evergreen06-2011
Skills
- Coaching techniques
- Motivational strategies
- Job skill building
- Conflict resolution
- Time management
- Medication administration
- Personal care
- First aid
- Case documentation
- Behavior monitoring
- Community integration
- Community activities
- CPR certified
- Compassionate caregiving
- Personal hygiene assistance
- Progress documentation
- Nutrition monitoring
- Meal preparation
- Social skills development
- Positive reinforcement
- Appointment scheduling
- Relationship building
- Transportation
- HIPAA compliance
Certification
- CPR/First Aid
- VCE Trainings up-to-date
- Recipient Rights Training
Languages
English
Professional
Affiliations
- Knitting
- Shopping
- Art
References
References available upon request.
Timeline
Skills Trainer
Services To Enhance Potential
06.2024 - 02.2025
Shift Leader
Big Boy Restaurant
02.2023 - 06.2024
Direct Care Worker
AHS Community Services
04.2018 - 02.2023
Direct Care Worker
Alternative Services Inc
11.2016 - 05.2019
Direct Care Worker
Life Center Inc
03.2015 - 06.2017
Direct Care Worker
New Outlook inc
06.2012 - 12.2015
High School Diploma -
Henry Ford High School
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