Wanishea Marlowe

• I'm a production worker I teach ppl that are developmentally disabled how to complete jobs that will help them if they ever wish to get a job in the community.
• Accomplishments
• I love my job and the ppl I work with I love the fact that I have the skills to teach someone else something that will help them accomplish there goals in life.
• Skills Used
• Writing skills and computer skills..
• Delivered hands-on training sessions, fostering a collaborative learning environment.
• Developed training materials to enhance employee skill sets and knowledge retention.
• Assessed trainee progress through evaluations and provided constructive feedback.

• I am a Parent Support Partner for Riverwood Center in Benton Harbor Mi I support parents with children that has a mental illness. I empower them to find there voice. I am a role model that helps families make informed choices. I bill medicate for each appt I have with the parents. I meet the parents at there homes or in the community. I complete all the documentation at the end of each appt.
• Documented client interactions accurately, ensuring compliance with organizational standards and policies.
• Assisted in crisis intervention, applying de-escalation techniques effectively to maintain safety.
• Collaborated with multidisciplinary teams to develop individualized care plans for clients.
• Provided empathetic support to clients, enhancing their engagement with services.
• Facilitated communication between clients and service providers, improving response times and satisfaction.
• Trained new staff on best practices in client support and program procedures to promote consistency.
• Developed educational materials for clients on available resources, increasing awareness of services offered.
• Monitored client progress and provided feedback to enhance service delivery and outcomes.
• Improved team productivity by streamlining processes and implementing best practices in daily operations.
• Participated in continuous learning opportunities to stay updated on industry trends and emerging technologies.
• Reduced response time for support inquiries with proactive communication and follow-up strategies.
• Mentored junior colleagues, fostering growth in their problem-solving abilities and customer service skills.
• Enhanced customer satisfaction by providing efficient technical support and troubleshooting assistance.
• Collaborated with cross-functional teams to develop comprehensive solutions for complex customer issues.
• Provided clear, concise documentation of support interactions for internal reference and improved service delivery.
• Served as a reliable point of contact for customers, ensuring timely resolution of their queries and concerns.
• Handled escalated cases professionally, working closely with stakeholders to achieve mutually beneficial outcomes.
• Developed strong relationships with clients, leading to increased trust and confidence in our services.
• Utilized diagnostic tools effectively to identify root causes of technical issues, enabling faster problemsolving.
• Demonstrated adaptability when faced with new challenges or shifting priorities within the support environment.
• Contributed to a positive work culture through effective collaboration, open communication, and constructive feedback sharing among team members.
• Optimized workflow efficiency by prioritizing tasks based on urgency, complexity, and available resources.
• Assisted in the development of training materials, equipping new hires with the necessary knowledge for success in their roles.
• Managed a high volume of support tickets while maintaining exceptional quality in responses and resolutions.
• Conducted thorough research on client concerns, resulting in tailored solutions that met their specific needs.

• Going to clients homes and providing care such as baths cooking and doing light house keeping.. Doing Laundry and other AD'S as needed!!!!
• Skills Used
• I have skills in using a set to stand and also a hoyer to lift the client up out of bed.
• Provided compassionate care to clients, enhancing quality of life through daily assistance and emotional support.
• Assisted clients with personal hygiene, mobility, and medication management to promote health and safety.
• Developed individualized care plans in collaboration with healthcare professionals to address client needs effectively.
• Monitored client conditions, reporting any changes to appropriate healthcare team members for timely interventions.
• Advocated for client rights and needs within healthcare settings, fostering trust and communication among stakeholders.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Built strong relationships with patients and their families through open communication and empathetic listening skills.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.

• Transporting all of the dialysis patients to there appts.
• Accomplishments
• I had a chance to help others.
• Skills Used
• Driving a Bigg van and using a wheel chair lift.

Cooking cleaning changing diapers passing medication attending doctors appointments and also driving the consumers out in the community for outings.

• Developed individualized care plans in collaboration with multidisciplinary teams.
• Monitored clients' progress and communicated observations to healthcare professionals.
• Implemented behavior management strategies to promote positive social interactions.
• Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
• Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
• Accomplishments
• I love working with people.
• Skills Used
• People skills medication skills
• Facilitated daily living activities to enhance client independence and well-being.

• I was a cashier and I would check the customers out by using a computer and looking up there parts to complete there order. I would greet them as they came in the door. And I would also have to answer phone calls and take orders over the phone.
• Accomplishments
• I love working and meeting new people.. Where I come from customers is number 1 and there always right.
• Skills Used
• Computer skills answering phone skills and customers service skills.