Yvonne Repka
Rowlett,TX
Summary
Driven leader in case management and operational efficiency, I excelled at Walmart Claims Services and Walmart, enhancing case oversight and fostering team collaboration. Skilled in claims resolution and time management, I significantly improved service quality and compliance. My approach drove achievements in both client satisfaction and operational excellence. Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manger II
Walmart Claims Services
07.2016 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of claimants situations, identifying issues and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated claimants on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided intervention support for claimants experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Assistant Manager
Walmart
07.2003 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Liberal Arts
A&M Commerce
Commerce, TXMesquite High School
Mesquite, TX05-2002
Skills
- Strategic Issue Resolution
- Effective Case Oversight
- Time management
- Case Documentation Oversight
Certification
Texas Claims Adjuster All Lines
Timeline
Case Manger II
Walmart Claims Services
07.2016 - Current
Assistant Manager
Walmart
07.2003 - 06.2015
Liberal Arts
A&M Commerce
Mesquite High School
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