Kailea Yao Lee
Portland,OR
Summary
Hardworking and passionate case manager, excelling in problem-solving and communication. Demonstrated success in developing comprehensive service plans and enhancing consumer care through effective case management and teamwork. Skilled in coordinating with diverse groups to achieve goals, significantly improving client satisfaction and outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Case Manger II
Multnomah County, Department Of Human Services
04.2018 - Current
- Conduct a comprehensive needs assessment with consumer, their family, guardian and /or relevant collateral contacts, in order to develop an accurate portrayal of consumer's strengths, needs, choices and risks, identifying issues, goals, and necessary interventions.
- Develop a detailed and specific service plan, in partnership with the consumer, in order to meet their needs. Consider all care options and settings, appropriate level of service and risk mitigation plan.
- Monitoring ongoing cases, adjusting case management strategies as needed based on evolving circumstances or new information. Ensure that elements of service plan are in place, considering, coordinating and/or arranging services as needed to fully address assessed care needs such as home delivered meals, behavioral support services, home health care, CRN services, transportation, emergency response systems, medical equipment, etc.
- Coordinate care planning, engage in problem-resolution and /or facilitate referrals with other agencies and individuals such as doctors, attorneys, guardians, neighbors, family members and community partners including hospitals, community-based care settings, providing agencies, etc.
- Engage in transition and diversion activity or referrals for consumers who are receiving care in acute or nursing facility settings, coordinating discharge and relocation plans.
Senior Advocate- Case Manager
Impact NW
08.2015 - 03.2018
- Perform assessments for potential new clients; conduct in-home visits to establish eligibility, develop care plan to support housekeeping, meals, personal care, medication reminders, and case management.
- Provide consultation, assessment, and advocacy to help individuals aged 60 and over and families identify and address service needs and to do long-term care planning..
- Advocate on client’s behalf relative to their needs; navigating benefits, transportation, appointments, supplies, and general well-being.
- Assist the client thought in-home coordination, transportation to shopping and medical appointments, money management and legal services, and on-site meal services.
Outreach Coordinator/ Meals 4 Kids Coordinator
Meals On Wheels People
09.2013 - 02.2018
- Support the operation of the center by performing a range of specialized and administrative duties and will assist the director in maximizing the efficiency, effectiveness, and outreach of the center. Overseeing fundraising events and stewarding relationships with corporate sponsors and individual members
- Writing and producing handouts, fliers, newsletters, brochures, and other promotional materials to support the center’s communication and upcoming events.
- Experience working with immigrant communities, low-income individuals and those with limited English proficiency strongly preferred.
- Responsible for assisting with preparing, packaging, and delivering meals, training and scheduling of volunteers, packing, pick-up and delivery activities, and maintaining accurate records for Meals 4 Kids participants and volunteers. Complete administrative tasks as assigned.
Education
High School Diploma -
North Seattle Community College
Seattle, WA06.2004
Skills
- Problem-Solving
- Time Management Skills
- Communication and Collaboration
- Attention to detail
Languages
Chinese (Mandarin)
Full Professional
Timeline
Case Manger II
Multnomah County, Department Of Human Services
04.2018 - Current
Senior Advocate- Case Manager
Impact NW
08.2015 - 03.2018
Outreach Coordinator/ Meals 4 Kids Coordinator
Meals On Wheels People
09.2013 - 02.2018
High School Diploma -
North Seattle Community College
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