Daelyn Schmidt
Puyallup ,WA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
Emergency Dental Care USA
05.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Esthetician
Essential Esthetics
03.2020 - 04.2022
- Performed lashes, waxing, and facials.
- Provided specialized facials, chemical peels, , hydrafacials,and other advanced treatments to address various skin concerns.
- Educated patients on treatment options.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Dental Front Office Coordinator/Back Office
Dr. Andrew Spath
11.2015 - 01.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
Education
Eesthetician
Evergreen Beauty College
Renton, WA2018
Dental Assisting
American Career College
Long Beach, CA2015
Skills
- Customer Service
- Problem-solving abilities
- Management
- Active Listening
Timeline
Dental Office Manager
Emergency Dental Care USA
05.2022 - Current
Esthetician
Essential Esthetics
03.2020 - 04.2022
Dental Front Office Coordinator/Back Office
Dr. Andrew Spath
11.2015 - 01.2018
Eesthetician
Evergreen Beauty College
Dental Assisting
American Career College
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