Daemari Wade
Quincy,FL
Summary
Proven expertise in enhancing patient and guest experiences at Tallahassee Orthopedic & Sports Physical Therapy and Hilton Garden Inn through meticulous appointment scheduling and financial transaction accuracy. Skilled in patient confidentiality and fostering comfort, achieving significant improvements in satisfaction and efficiency. Demonstrates exceptional follow-up skills and insurance verification, prioritizing tasks effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Intake Specialist
Tallahassee Orthopedic & Sports Physical Therapy
06.2022 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Demonstrated empathy towards each individual''s unique situation when gathering personal health information, fostering a sense of comfort and security.
- Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
- Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
Front Desk Night Auditor
Hilton Garden Inn
05.2022 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
- Logged wake-up call requests and set up automatic rings in system.
Education
Physical Therapy
Alabama State University
Montgomery, ALHigh School Diploma -
Bainbridge High School
Bainbridge, GA06.1997
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Follow-up skills
Certification
Certified Medical Assistant
Microsoft Word
Microsoft Office
Outlook
Timeline
Patient Intake Specialist
Tallahassee Orthopedic & Sports Physical Therapy
06.2022 - Current
Front Desk Night Auditor
Hilton Garden Inn
05.2022 - Current
Physical Therapy
Alabama State University
High School Diploma -
Bainbridge High School
Certified Medical Assistant
Microsoft Word
Microsoft Office
Outlook
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