Daena Gutierrez
Central California Women’s Facility (CCWF)
Madera,CA
2
Languages
19
years of professional experience
Motivated and highly organized administrative professional with over 15 years of experience within the California Department of Corrections and Rehabilitation (CDCR) system. Proven track record in high-volume office operations, complex scheduling, data management, and strict policy compliance. Expert at handling highly confidential information, managing shifting priorities, and communicating effectively across diverse institutional departments. Seeking to transition extensive correctional administrative experience into the Parole Service Associate role to support efficient department operations.
Work History
Office Technician (Typing) / Medical Scheduler
8 Years 8 Months- Coordinated high-volume scheduling for healthcare providers and Registered Nurses, ensuring alignment with clinical priorities and institutional instructions.
- Maintained 100% compliance with departmental policies and operational procedures within critical medical/legal timeframes.
- Safeguard sensitive and confidential information in strict accordance with HIPAA regulations and institutional security protocols.
- Adapted to rapidly changing priorities and high-pressure situations while independently managing tasks in a fast-paced environment.
- Utilize advanced office technology daily, including Microsoft Word, Excel, Teams, and complex database systems, to maintain workflow efficiency.
Office Technician (Typing)
5 Years- Compiled and distributed daily and monthly reports for medical and administrative departments, ensuring all teams received accurate and timely information.
- Processed and input sensitive inmate data and program referrals into official state databases with a high degree of accuracy.
- Generated official inmate ducats for scheduled appointments while tracking attendance and maintaining detailed security logs to uphold accountability.
- Served as a primary bilingual liaison, providing Spanish interpretation to facilitate clear communication between staff and incarcerated individuals (IPs).
- Managed inventory control by tracking and ordering office supplies, ensuring department operations remained well-stocked and efficient.
Office Assistant (Typing)
1 Year 1 Month- Case Documentation & Processing: Managed, processed, and routed critical inmate and parole legal documentation under the supervision of the Correctional Sergeant, ensuring 100% accuracy for body receipts, power of attorney documents, and ducat identification cards.
- Managed and audited sensitive institutional databases, entering real-time updates to inmate profiles while ensuring compliance with CDCR records retention policies and information security protocols.
- Organized and executed high-volume clerical operations, drafting professional institutional memos and resolving public and agency inquiries under tight deadlines to maintain operational flow.
- Fielded internal and external phone calls, providing Spanish-English interpretation for justice-involved individuals to ensure clear communication of institutional policies and procedural rights.
Education
Associate of Arts (AA)
Equivalent Coursework
High School Diploma
Skills
Correctional Operations: Inmate/Parolee Data Systems
Ducat Generation
Institutional Liaison
Compliance & Confidentiality: HIPAA Regulations
CDCR Policies
Document Security
Data & Records Management: High-Accuracy Data Entry
Report Compilation
Inventory Logs
Office Administration: High-Volume Scheduling
Multi-Line Phones
Public & Internal Relations
Technical Skills: Microsoft Office (Word
Excel
Teams)
Database Management
Multi-function Office Equipment
Bilingual Communication: Fluent in English and Spanish (Verbal and written interpretation)
Parole & Correctional Operations: Thorough understanding of CDCR administrative procedures
inmate/parolee tracking
and institutional workflows.
Case Management Support: Expert in high-volume data entry
case file preparation
and accurate record maintenance.
Legal & Regulatory Compliance: Strict adherence to confidentiality protocols
data privacy laws
and law enforcement information systems.
Bilingual Communications: Fluent in English and Spanish; skilled in translating complex procedural information for diverse populations.
Interpersonal & De-escalation Skills: Proven ability to communicate effectively and professionally with justice-involved individuals
law enforcement personnel
and the public.
Office Administration: Proficient in scheduling
coordination
report preparation
and prioritizing time-sensitive workloads.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Technician (Typing) / Medical Scheduler
Central California Women’s Facility (CCWF)
01.2018 - CurrentRead More
Office Technician (Typing)
Central California Women’s Facility (CCWF)
07.2008 - 07.2013Read More
Office Assistant (Typing)
Central California Women’s Facility (CCWF)
05.2007 - 06.2008Read More
Madera High School
High School Diploma
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Madera Community College
Associate of Arts (AA)
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