Daerly Depaule
Springfield,OR
Summary
Certified Pharmacy Technician with over 14 years of experience in many pharmacy environments, including inpatient, outpatient, clinical, call center, and retail. Skilled in problem resolution, providing the best customer service to patients, and communicating with healthcare professionals. I am a fast learner and have the ability to handle multiple projects simultaneously, with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges, utilizing interpersonal skills and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist, Govt Programs
Cambia Health Solutions
03.2024 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained a thorough knowledge of Medicare and insurance plan requirements, facilitating the accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Verified eligibility and compliance with authorization requirements for service providers, including Medicare.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
Pharmacy Technician Instructor (part-time)
Oregon Medical Training
11.2021 - Current
- Teach a course that prepares future pharmacy technicians to take the national certification and asses their knowledge through lectures, labs and exams
- Future techs learn about health care settings and what to expect in their day to day environments.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time
- Integrated course material to be 99% electronic for efficiency and environmental friendliness
Certified Pharmacy Technician (part-time)
Oregon Health Sciences University
07.2019 - 01.2020
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, verified insurance benefits, created new & updated present patient profiles, answered phone calls from patients and medical staff, and sold out prescriptions using point-of-sale
- Assisted pharmacist with any duties/tasks assigned
Certified Pharmacy Technician
Kaiser Permanente
05.2018 - 09.2023
- In charge of training and completion of daily/weekly task list of fellow techs. Duties include; order entry, filling Rx's, customer service, third party resolution, inventory and helping RPh's with non-discretionary duties.
- Representative for different committees; Union-Based Team Projects, Work Environment Committee, Safety Committee, Inventory Lead, Benefits Lead and JD Power Projects.
- Previously worked at NW Pharmacy call center (from 2018-2020) and was responsible for answering multi- line phone calls for all 15 Southern WA and OR outpatient pharmacies. Managed to reach daily goal of 150 calls and exceeded my monthly service level of 80% or above.
Prior Authorization Specialist
Oregon Health Sciences University
04.2016 - 05.2018
- Originally started out as an inpatient pharmacy technician but was promoted in April 2017
- I used clinical data and supporting materials to submit prior authorizations to third parties/insurance for pharmacy claims with help from medical staff
- Helped ensure patients receive best patient care to obtain their needed medications/prescriptions for multiple departments
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Coordinated resolutions for issues including funding and appealed denied authorizations
- Other duties include; auditing, inventory, patient follow-ups and medical staff support
Certified Pharmacy Technician
Wal-Mart Pharmacy
12.2011 - 03.2016
- Performed tasks to help the day to day functions of a retail pharmacy. Some of these tasks included; receiving and inputting prescription orders, prioritizing level of importance of phone calls, counting and filling medication orders, inventory management, operating multi-line telephone, processing immunization orders, insurance billing, and third-party resolutions
Education
Some College (No Degree) -
Lane Community College
Eugene, ORPharmacy Technician Program -
Pioneer Pacific College
06.2011
Skills
- Order Entry
- Insurance Verification
- Pharmacy computer programs including; Epic, Connexus, Facets, CoverMyMeds, Navitus and Pacman
- Auditing
- Hospital Experience
- EMR Systems
- Medical Billing
- Medical Terminology
- Customer Service
- Leadership (3 years)
Certification
- National Certified Pharmacy Technician- PTCB
- Certified Pharmacy Technician- Oregon Board of Pharmacy
- Certified Instructor- Oregon Department of Education
Timeline
Prior Authorization Specialist, Govt Programs
Cambia Health Solutions
03.2024 - Current
Pharmacy Technician Instructor (part-time)
Oregon Medical Training
11.2021 - Current
Certified Pharmacy Technician (part-time)
Oregon Health Sciences University
07.2019 - 01.2020
Certified Pharmacy Technician
Kaiser Permanente
05.2018 - 09.2023
Prior Authorization Specialist
Oregon Health Sciences University
04.2016 - 05.2018
Certified Pharmacy Technician
Wal-Mart Pharmacy
12.2011 - 03.2016
Some College (No Degree) -
Lane Community College
Pharmacy Technician Program -
Pioneer Pacific College
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