Daesha Charlton
Sheridan
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Housekeeper
Ramada Plaza Hotel & Oasis Convention Center
Sheridan
04.2025 - Current
- Cleaned guest rooms, ensuring high standards of hygiene and comfort.
- Restocked supplies and amenities in bathrooms and guest areas.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Reported maintenance issues to management for timely resolution.
- Followed safety protocols while using cleaning chemicals and equipment.
- Provided excellent customer service by addressing guest requests promptly.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Head Hostess/Shift Supervisor
Royal Decameron by Wyndham
Jamaica
03.2024 - 04.2025
- Greeted guests warmly upon arrival to create welcoming atmosphere.
- Managed seating arrangements to optimize flow and guest experience.
- Coordinated with servers to ensure timely service for guests.
- Assisted in training new hostesses on standard operating procedures.
- Handled guest inquiries and resolved minor issues promptly.
- Communicated effectively with kitchen staff regarding guest preferences.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Managed guest seating arrangements to optimise flow and reduce wait times.
- Delegating task to staff and ensuring they are completed.
- Handling and resolving conflicts between team members.
Waitress/Bartender
Anglers Restaurant and Bar
Jamaica
03.2023 - 04.2024
- Provided excellent customer service to enhance dining experiences.
- Took customer orders and communicated them to the kitchen staff.
- Assisted in setting up and clearing tables for efficient service flow.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained new waitstaff on restaurant procedures and service standards.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Make cocktails and deliver to guest as to standard.
Restaurant Hostess
Ocean coral spring
Jamaica
10.2022 - 02.2023
Education
Level 3 - Maitre’D
Heart College of Hospitality Services
Jamaica 05.2024 - 05.2025
Level 2 - Hospitality Services Villas And Other Properties
Heart College of Hospitality Services
Jamaica 09.2021 - 12.2023
Spalding High School
JamaicaSkills
- Fluent in English
- Administrative/ Computer skills
- Time management
- Conflict resolution
- Training and mentoring
- Communication and interpersonal
- Problem solving
- Attention to detail
- Guest service orientation
- Time management
- Adaptability
- Cleaning techniques
- Food and beverage
Languages
English
Professional
Certification
- HSVOP Certification ( Housekeeping, Food and Beverage, Commis Chef, Front desk agent.
Timeline
Housekeeper
Ramada Plaza Hotel & Oasis Convention Center
04.2025 - Current
Level 3 - Maitre’D
Heart College of Hospitality Services
05.2024 - 05.2025
Head Hostess/Shift Supervisor
Royal Decameron by Wyndham
03.2024 - 04.2025
Waitress/Bartender
Anglers Restaurant and Bar
03.2023 - 04.2024
Restaurant Hostess
Ocean coral spring
10.2022 - 02.2023
Level 2 - Hospitality Services Villas And Other Properties
Heart College of Hospitality Services
09.2021 - 12.2023
Spalding High School