Daesha Eaton
Sparks,NV
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
12
12
years of professional experience
Work History
Admissions Representative
Unitek College
11.2022 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Supported students through admissions process by answering questions and assisting with forms.
Executive Assistant
Wellness and Sustainable Technology Fields
08.2022 - 11.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Admin Assistant
Equus Management
05.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Helped/Collaborated with board members to develop long-term strategic plans, guiding the association towards future growth and success.
Office Manager/Executive Assistant
Nevada Real Estate Group
06.2020 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed social media campaigns that boosted engagement and drove sales growth.
- Boosted social media engagement through creative content creation.
- Increased customer engagement through targeted social media content and advertising initiatives.
Medical Assistant
Renown
10.2018 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Manager Associate
Hertz
05.2017 - 08.2018
- Managed Hertz location in Harrah’s Hotel-Casino, Reno NV.
- Communicated with customers and offered ancillary products and services to enhance the customers travel experience.
- Achieved personal sales goals, cash audits, while creating a positive customer service experience, also assisted customers with billing and insurance claims.
- Worked in a fast-paced environment, providing helpful quality service and sales.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Security Training Officer/Supervisor
Securitas Security
09.2015 - 05.2017
- Responsible for supervising a team of Security Personnel while providing first line management to the operational shift Account Manager to ensure that all duties are carried out properly.
- Primarily worked in Human Resources
- Gave orientations to new employees that were involved with the company - Sanofi.
- Issued badges, worked closely with upper management, provided forms for contractors, and answered inbound/outbound calls.
- Conducted risk assessments for various departments to evaluate potential threats and vulnerabilities, recommending appropriate countermeasures.
- Collaborated with management to identify areas requiring additional security training and proactively addressed gaps.
Assistant Manager
Tan Etc
04.2013 - 04.2015
- Managed booking, payroll, scheduling appointments and client reports.
- Provided new customers with tanning procedures and skin treatment training along with memberships.
- Answered phones, cleaned beds, and maintained a clean and healthy environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School -
Reno High School
06.2014
Medical Assistant -
Carrington College
Reno, NV08.2018
General Education - Associates Degree
Truckee Meadows Community College
Reno, NV01-2026
Skills
- Leadership Qualities
- Excellent interpersonal skills
- Ethics and integrity
- Sales background
- Student Recruiting
- Marketing knowledge
- Quick-learning
- Computer Skills
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
Timeline
Admissions Representative
Unitek College
11.2022 - Current
Executive Assistant
Wellness and Sustainable Technology Fields
08.2022 - 11.2022
Admin Assistant
Equus Management
05.2021 - 08.2022
Office Manager/Executive Assistant
Nevada Real Estate Group
06.2020 - 05.2021
Medical Assistant
Renown
10.2018 - 06.2020
Manager Associate
Hertz
05.2017 - 08.2018
Security Training Officer/Supervisor
Securitas Security
09.2015 - 05.2017
Assistant Manager
Tan Etc
04.2013 - 04.2015
Medical Assistant -
Carrington College
High School -
Reno High School
General Education - Associates Degree
Truckee Meadows Community College
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