Daesha Rogers
Sacramento,CA
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multi-tasking in fast-paced environments. Collaborative team player committed to achieving personal and business goals. Proven track record of effectively resolving escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Sacramento, CA
06.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Customer Service Representative
Radius Recycling
Sacramento, CA
01.2024 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Care Associate
Magellan Health
Sacramento, CA
10.2023 - 04.2024
- Handled escalated customer concerns in a professional manner.
- Utilized problem solving skills to efficiently resolve conflicts.
- Participated in team meetings to discuss best practices for handling calls.
Lot Attendant
First Transit
Phoenix, AZ
07.2022 - 09.2023
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
- Inspected vehicles for damage upon arrival and departure from lot.
- Ensured that all vehicles were parked in designated areas according to size and type.
Paratransit Service Worker
Regional Transportation District
Sacramento, CA
12.2020 - 07.2022
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
- Performed minor maintenance tasks such as replacing light bulbs or repairing damaged fences and gates.
Education
High School Diploma -
Career Online High SChool
Sacramento, CA05-2024
Skills
- Conflict resolution techniques
- Conflict de-escalation
- Inbound and Outbound Calling
- Computer Proficiency
- Adaptive team player
Accomplishments
- 5 star audits twice during my time of being an assistant manager
Timeline
Security Officer
Allied Universal Security Services
06.2024 - Current
Customer Service Representative
Radius Recycling
01.2024 - 06.2024
Customer Care Associate
Magellan Health
10.2023 - 04.2024
Lot Attendant
First Transit
07.2022 - 09.2023
Paratransit Service Worker
Regional Transportation District
12.2020 - 07.2022
High School Diploma -
Career Online High SChool
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