Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Daesha Smith

San Antonio,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Fraud Operations Specialist

JPMorgan Chase
04.2024 - Current
  • Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
  • Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
  • Developed comprehensive training materials for new hires, increasing team knowledge and productivity.
  • Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.

Sales Retention Specialist

Spectrum
01.2020 - 03.2023
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Led the training and mentorship of new sales representatives.
  • Generated new leads through networking and attending industry events.
  • Enhanced customer experience by addressing concerns promptly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Engaged with cross-departmental groups to pinpoint and resolve client requirements.

Engagement Specialist

Carenet
03.2017 - 04.2019
  • Obtaining and following up with medical insurance policies. Giving additional information regarding coverage plans.
  • Scheduling dental appointments through Medicare and Medicaid.
  • Scheduling a health risk screening annually.
  • Analyzing survey results to devise and implement targeted solutions.
  • Follow up and get feedback from appointments.

Education

High School Diploma - Nursing

Winston Churchill High School
12049 Blanco Rd San Antonio Texas 78216
06.2015

Skills

  • Professional Networking
  • Staff Training
  • Inside and Outside Sales
  • Customer Satisfaction
  • Electronic Systems
  • Customer Inquiries
  • Medical Insurance
  • Office Administration
  • Customer Experience
  • Customer Service Management
  • Document Filing

Accomplishments

Cross-skilled/Trainer

Languages

English
Full Professional

Timeline

Fraud Operations Specialist

JPMorgan Chase
04.2024 - Current

Sales Retention Specialist

Spectrum
01.2020 - 03.2023

Engagement Specialist

Carenet
03.2017 - 04.2019

High School Diploma - Nursing

Winston Churchill High School

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Daesha Smith