Keely Frost
Westerville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
9
9
years of professional experience
Work History
Fraud Operations Specialist
Discover Card
Columbus , OH
08.2022 - Current
- Provided feedback on existing anti-fraud policies and procedures.
- Assisted external law enforcement agencies when necessary during criminal investigations related to financial crimes.
- Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Maintained confidential records of all investigations conducted in accordance with company policy.
- Prepared detailed reports outlining the results of investigations into suspected fraudulent activities.
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
- Identified fraud trends through detailed analysis of transaction data.
- Collaborated with other departments to ensure proper resolution of fraud claims.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Investigated cases of suspected identity theft or credit card fraud.
- Reviewed customer accounts for suspicious activity and fraudulent transactions.
General Manager
Extended Stay America
Columbus, OH
11.2015 - 02.2021
- Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks)
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees
- Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
- Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit
- Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
- Participates and monitors monthly inventory of supplies and equipment
- Ensures purchases made are within budget and by approved vendors
- Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives
- Identifies and seeks out potential business in local market
- Maintains relationships with local companies and key people to increase the company's visibility within the local market
- Promotes 100% guest satisfaction throughout property
- Instills the 100% guest satisfaction objective to AGM and hourly associates
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Recruits qualified applicants
- Trains employees in accordance with company standards.
Education
Associate of Science - Education
Columbus State Community College
Skills
- Staff management
- Process improvements
- Budgeting and cost control
- Time management
- Employee training and development
- Inventory control
- Performance evaluations
- Networking and collaboration
- Operations oversight
- Financial planning
- Revenue generation
- Employee relations
- Customer service
- Analytical mindset
- Research capabilities
- Conflict resolution techniques
- Communication abilities
- Report writing proficiency
- Telephone and email etiquette
- Case Management
- Verbal and written communication
Timeline
Fraud Operations Specialist
Discover Card
08.2022 - Current
General Manager
Extended Stay America
11.2015 - 02.2021
Associate of Science - Education
Columbus State Community College
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