Sarah Hutta

Jacksonville

Summary

Experienced Fraud Contingent, successful at completing thorough risk assessments while managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities including CRT, LMS focal and team lead tasks.

Overview

years of professional experience

Work History

Fraud Operations Specialist

Citigroup: Citi Cards

01.2021 - Current

Perform complex fraud investigations with minimal supervision.
Evaluate customer data to identify and prevent fraudulent activities.
Review accounts and individual transactions which appear suspicious to uncover possible fraudulent activity.
Coach and train staff via team chat and Helpgate, on fraud prevention techniques to increase awareness and reduce risk.
Liaison to team Hulse for quality reviews, procedural questions, talk offs and adherence.
Contact customers directly to notify of fraudulent activity and minimize impacts.
Collaborate with team members to discuss fraud trends and conducting best practices per Citigroup's policies and procedures.

Education

Diploma - Cosmetology

Empire Beauty School

Pottsville, PA

2007

High School Diploma -

Mahanoy Area High School

Mahanoy City, PA

2006

Skills

Exceptional leadership
Fraud Prevention and Detection
Staff Support
Fraud Investigations
Trend Analysis
Client Support

Teamwork/Collaboration
Relationship Building
Customer Satisfaction
Information Updates
Team Meeting Participation
Service Delivery

Accomplishments

1 rating for 2023
Perfect Quality 2023
Helpgate Contingent (December 2022 - Present)
Coaching and Training focal for team Hulse
Tech troubleshooting for team Hulse

Timeline