Kimberly Meyer
Galloway,NJ
Summary
Dynamic team leader with extensive experience in land based and online studio casino operations. Excelled in staff scheduling and team management. Leveraged interpersonal communication and exceptional leadership to enhance team performance and maintain compliance with gaming regulations. Proven adaptability and professionalism ensured high standards of service and operational efficiency.
Overview
38
38
years of professional experience
Work History
Live Dealer Operations Specialist
DraftKings
02.2018 - Current
- Supervised Live Dealer staff and kept employees compliant with company policies and procedures.
- Set schedules for 100+ staff by planning and designating shifts and hours.
- Developed strong relationships with team members through regular communication regarding scheduling preferences and concerns.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
Table Games Floor Supervisor
Borgata Casino & Hotel
05.2003 - 09.2008
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Monitored gaming operations continuously to check on dealers and players.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Monitored chips purchases, table inventories, and player win ratios.
Table Games Dealer
Caesars Atlantic City
05.1998 - 05.2003
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Floor Supervisor
Showboat Casino Hotel
06.1992 - 05.1998
- Monitored chips purchases, table inventories, and player win ratios.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Ensured compliance with gaming regulations through vigilant supervision of dealer actions on the casino floor.
Table Games Dealer
Bally's Park Place
03.1987 - 03.1992
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Learned and followed company procedures to maintain consistency and standards.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-1986
Skills
- Adaptability and Flexibility
- Interpersonal Communication
- Teamwork and Collaboration
- Staff Scheduling
- Exceptional leadership
- Team Management
- Table management
- Policy Development and Enforcement
- Professionalism and Ethics
- Studio operations knowledge
Timeline
Live Dealer Operations Specialist
DraftKings
02.2018 - Current
Table Games Floor Supervisor
Borgata Casino & Hotel
05.2003 - 09.2008
Table Games Dealer
Caesars Atlantic City
05.1998 - 05.2003
Table Games Floor Supervisor
Showboat Casino Hotel
06.1992 - 05.1998
Table Games Dealer
Bally's Park Place
03.1987 - 03.1992
High School Diploma -
Atlantic City High School
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