Diona Taliaferro
Atlantic City
Summary
Professional in online gaming management with strong focus on operational excellence and guest experience. Extensive experience in supervising gaming activities and ensuring compliance with regulations. Known for fostering collaborative team environments and adapting to dynamic operational needs. Skilled in employee training, conflict resolution, and maintaining high standards of customer service.
Overview
13
13
years of professional experience
Work History
Live Dealer Supervisor
DraftKings
06.2016 - 01.2024
- Trained new employees on company policies, procedures, and gaming regulations to ensure compliance.
- Maintained thorough knowledge of all games offered at the establishment, effectively supporting dealer staff as needed.
- Coordinated dealer breaks and rotations, promoting employee well-being without compromising service quality or availability of games.
- Conducted regular performance evaluations for dealers, identifying areas of improvement and providing constructive feedback.
- Provided exceptional customer support to ensure a seamless gaming experience.
Restaurant Server
Serendipity3
04.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Department Manager
Walmart
11.2014 - 04.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Executed department resets and merchandising to enhance product visibility and sales.
Restaurant Server
Revel Casino and Resort
10.2012 - 09.2014
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Server
Trump Plaza Beach Bar
04.2012 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Key Holder
Wet Seal
11.2010 - 04.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Opened and closed the store, ensuring security protocols were followed.
- Accepted and managed shipment deliveries.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2009
Skills
- Team management
- Compliance awareness
- Employee relations
- Online casino operations
- Customer service
- Staff training
- Adaptability and flexibility
- Coaching and mentoring
- Computer literacy
- Verbal and written communication
Timeline
Restaurant Server
Serendipity3
04.2022 - 11.2022
Live Dealer Supervisor
DraftKings
06.2016 - 01.2024
Department Manager
Walmart
11.2014 - 04.2017
Restaurant Server
Revel Casino and Resort
10.2012 - 09.2014
Server
Trump Plaza Beach Bar
04.2012 - 09.2012
Key Holder
Wet Seal
11.2010 - 04.2012
High School Diploma -
Atlantic City High School
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