Jose RAMOS

• Supervised daily operations to ensure compliance with gaming regulations and company policies.
• Trained and mentored new dealers to enhance performance and service quality.
• Coordinated scheduling for dealer staff, optimizing coverage during peak hours.
• Monitored game integrity and customer interactions, addressing issues promptly to maintain a positive environment.
• Conducted performance evaluations for dealers, providing feedback to support professional development efforts.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Analyzed revenue reports to identify trends in player preferences, recommending adjustments to optimize profitability.

Executed daily sales responsibilities effectively.