Kassandra Santos
Laredo
Summary
Astute Fraud Operations Specialist known for high productivity and efficient task completion. Possess specialized skills in fraud detection, risk assessment, and regulatory compliance which ensure safeguarding of assets and information. Excel in analytical problem-solving, communication, and teamwork, using these soft skills to thrive in fast-paced environments and deliver on operational goals.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work History
Fraud Operations Specialist
Wells Fargo & Company
San Antonio
03.2020 - 08.2025
- Monitored transactions for potential fraud indicators and suspicious activities.
- Investigated flagged accounts to determine risk and appropriate follow-up actions.
- Collaborated with law enforcement on fraud cases requiring external investigation.
Assistant Store Manager
Oreilly Auto Pats
Laredo
01.2017 - 12.2019
- Supervised daily operations and staff performance in automotive retail environment.
- Trained new employees on customer service and product knowledge protocols.
- Managed inventory levels and organized stockroom for efficient retrieval.
Education
Gateway Academy High School
Laredo, TxSkills
- Fraud detection
- Case investigation
- Risk assessment
- Data analysis
- Customer relationship management
- Retail marketing
- Sales reporting
- Inventory management
- Effective communication
- Problem solving
- Team leadership
- Cash register operation
- FLUENT IN Spanish
Timeline
Fraud Operations Specialist
Wells Fargo & Company
03.2020 - 08.2025
Assistant Store Manager
Oreilly Auto Pats
01.2017 - 12.2019
Gateway Academy High School