Daeshanique King
Indianapolis,IN
Summary
An enthusiastic and knowledgeable individual that is flexible, resourceful and willing to take full ownership of problems until resolved. Hungry to learn and seeking a position with a forward-thinking company that will allow me to utilize my strong communication and leadership abilities. ▪ Willing to go above and beyond the call of duty. ▪ Works proactively within a team and independently. ▪ Excels in deadline and high-pressure
environments. ▪ Excellent communications skills and critical thinking abilities. ▪ Open to different ideas, work practices and cultures.
Overview
5
5
years of professional experience
Work History
Brow Specialist
Made Pretty Brows
04.2019 - Current
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Provide clients with detailed instructions on how to care and maintain their brows
- Maintain a book of business that welcomes new and repeat clientele
- Provide a range of services i.e. waxing, threading, tweezing, tinting etc.,
- Maintain a clean and safe booth following hygienic and safety standards
Customer Service Representative
FedEx:Ground
Indianapolis, IN
08.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Client Service Executive
Superior Metal Technologies
03.2020 - 07.2022
- Developed and maintained existing client relationship and developed new client relationships.
- Identified business challenges and presented solutions to challenges.
- Priced services correctly and directed development of client-customized solutions.
- Scheduled sales visits in assigned territories.
- Implemented streamlined processes for improved client communication and response time.
- Developed strong relationships with key clients, fostering trust and loyalty.
- Proactively identified potential issues in client accounts, implementing corrective actions as needed.
Education
Associate of Science - Business Administration And Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2018
Skills
- Team Collaboration
- Conflict Resolution
- Feedback Collection
- Performance Monitoring
- Relationship Building
- Customer Segmentation
- Process Improvement
- Cross-Functional Coordination
- Complaint Resolution
Software Expertise
Microsoft all applications
CRM softwares
Dialpad
Teams
Slack
Timeline
Customer Service Representative
FedEx:Ground
08.2022 - 08.2023
Client Service Executive
Superior Metal Technologies
03.2020 - 07.2022
Brow Specialist
Made Pretty Brows
04.2019 - Current
Associate of Science - Business Administration And Management
Indiana University - Purdue University Indianapolis
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