Daeshawn Woods
Columbus
Summary
Dynamic Desktop Support Engineer with extensive experience at Abbott, excelling in technical support and user training. Proven ability to enhance system performance and ensure security compliance. Skilled in troubleshooting network issues and proficient in ticketing systems, demonstrating strong problem-solving and communication skills to deliver exceptional end-user support.
Cybersecurity professional with focused background in identifying and mitigating security risks. Proven ability to collaborate effectively within teams to implement security measures and respond to evolving threats. Recognized for strong analytical skills and adaptability in dynamic environments.
Overview
20
20
years of professional experience
Work History
Desktop Support Engineer
Kohls Distribution
10.2025 - Current
- Provided technical support for desktop hardware and software issues.
- Installed, configured, and maintained operating systems and applications.
- Troubleshot network connectivity problems with LAN and VPN configurations.
- Assisted in inventory management of IT equipment and troubleshooting tools.
Desktop Support Engineer
Abbott
04.2025 - 07.2025
- Documented support processes and created user guides for common issues.
- Collaborated with cross-functional teams to resolve complex technical challenges.
- Conducted training sessions for end-users on new software features and updates.
- Ensured system security compliance through regular updates and patches.
Desktop Support Engineer
Franklin International Group
10.2024 - 02.2025
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Help Desk Support Specialist
Huntington National Bank
01.2024 - 10.2024
- Provided technical support for hardware and software issues, ensuring prompt resolution of user inquiries.
- Diagnosed and troubleshot network connectivity problems, enhancing overall system reliability.
- Assisted in maintaining documentation for IT procedures and user guides, improving team knowledge sharing.
- Coordinated with cross-functional teams to escalate complex issues, fostering seamless communication across departments.
Correctional Officer
Ohio Department Of Rehabilitation And Correction
08.2017 - 08.2021
- Enforced institutional regulations to maintain safety and security of inmates and staff.
- Conducted regular inspections of facilities, identifying potential safety hazards and addressing concerns promptly.
- Monitored inmate behavior, intervening as necessary to prevent disturbances and ensure compliance with rules.
- Collaborated with mental health professionals to address the psychological needs of inmates effectively.
Military Police Soldier
Army Reserve
08.2009 - 08.2017
- Enforced military laws and regulations, ensuring compliance among service members.
- Conducted security operations during training exercises to safeguard personnel and equipment.
- Collaborated with law enforcement agencies to maintain public safety in various environments.
- Trained junior soldiers on operational procedures and best practices for conflict resolution.
Helicopter Mechanic
United States Navy, USN
08.2005 - 08.2009
- Conducted routine inspections and troubleshooting of helicopter systems to ensure operational readiness.
- Executed preventive maintenance procedures on rotorcraft components to enhance reliability and performance.
- Collaborated with flight crews to address mechanical issues, facilitating timely repairs and minimizing downtime.
- Led a team in overhauling engine assemblies, improving turnaround time for maintenance operations.
Education
Bachelor of Science - Cybersecurity
Tiffin University
Tiffin, OH04-2026
Skills
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
- Application installations
- Help desk experience
- Ticketing system proficiency
- Technical support
- Printer and peripheral support
- Hardware installation
- Information security
- Object-oriented programming
Timeline
Desktop Support Engineer
Kohls Distribution
10.2025 - Current
Desktop Support Engineer
Abbott
04.2025 - 07.2025
Desktop Support Engineer
Franklin International Group
10.2024 - 02.2025
Help Desk Support Specialist
Huntington National Bank
01.2024 - 10.2024
Correctional Officer
Ohio Department Of Rehabilitation And Correction
08.2017 - 08.2021
Military Police Soldier
Army Reserve
08.2009 - 08.2017
Helicopter Mechanic
United States Navy, USN
08.2005 - 08.2009
Bachelor of Science - Cybersecurity
Tiffin University