DAEYOON LEE
Montgomery,AL
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shipping Department Specialist
Hwashin America Corp
Greenville, AL
08.2024 - Current
- Collaborated with internal departments to ensure timely pick up and delivery of orders.
- Coordinated returns process, including inspection and restocking of merchandise.
- Implemented new processes designed to improve efficiency within logistics operations.
- Prepared and processed shipping documents, including bills of lading and invoices.
- Monitored shipment progress and provided updates to internal teams and customers.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Analyzed shipping data to identify trends and areas for cost savings.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Coordinated the shipment of goods to customers in a timely manner.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Trained new employees on shipping procedures and best practices.
- Implemented process improvements to enhance shipping efficiency and accuracy.
- Provided customer service support by responding promptly to inquiries regarding order status or shipment information.
- Tracked shipment progress using online systems or calling carriers directly when needed.
CSR Coordinator
Cornerstone Wireless LLC
Chicago, IL
08.2023 - 08.2024
- Developed strategies to improve quality of customer service delivery.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Researched required information using available resources.
- Updated job knowledge by participating in educational opportunities.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed account maintenance activities such as updating client information in databases.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Logistics Management
Sungkyul University
Anyang, South Korea02-2024
Skills
- Logistics coordination
- Shipping documentation
- Data analysis
- Inventory management
- Process improvement
- Customer service
- Time management
- Attention to detail
Accomplishments
• Sungkyul University Logistics Talent Award
• Sungkyul University President's Award
Languages
English
Professional
Korean
Native/ Bilingual
Certification
• Certificate Of International Trade Specialist(first class) by KITA
• Certificate Professional Logistician, CPL by Ministry of Land, Infrastructure and
Transport
• National Authorized Certificate – Trade English(first class) by Ministry of Trade,
Industry and Energy
Timeline
Shipping Department Specialist
Hwashin America Corp
08.2024 - Current
CSR Coordinator
Cornerstone Wireless LLC
08.2023 - 08.2024
Bachelor of Arts - Logistics Management
Sungkyul University
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