Dafacia Price
Erie,PA
Summary
Dedicated Front Office Specialist experienced in healthcare administration and patient support. Enhanced patient care and operational efficiency through expertise in medical scheduling, documentation, and customer service. Committed to fostering positive environments, ensuring compliance with healthcare regulations, and delivering quality patient service.
Certified Clinical Medical Assistant with hands-on experience in patient care, medical procedures, and healthcare administration. Displays strong clinical skills in assessing vital signs, performing lab procedures, managing records, and providing quality patient service. Proven ability to manage multiple tasks and remain calm under pressure while showcasing excellent interpersonal communication skills. Consistently recognized for maintaining positive relationships with patients, medical professionals, insurance companies and regulatory agencies.
Overview
1
1
Certification
6
6
years of post-secondary education
14
14
years of professional experience
Work History
CCMA/Phlebotomist/Medical Receptionist
Central Outreach Wellness Center
Erie, PA
06.2024 - 06.2026
- Managed patient intake, including gathering medical histories and vital signs.
- Took vital signs such as blood pressure, temperature, and pulse accurately and recorded them in patients' medical records
- Administered medications under the supervision of healthcare professionals
- Scheduled appointments for patients and managed the physician's calendar efficiently
- Coordinated patient flow by escorting patients to exam rooms promptly, ensuring a seamless experience during visits
- Delivered exceptional customer service to patients, addressing concerns with empathy and professionalism to enhance patient satisfaction
- Assisted healthcare providers with patient examinations and procedures.
- Assisted with administrative tasks such as filing medical records, answering phone calls, and managing patient information in electronic health record systems (EHR)
- Helped patients understand their treatment plans to promote adherence and wellness. on medication instructions, post-treatment care guidelines, or preventive measures based on physician recommendations
- Updated patient charts regularly with accurate information regarding symptoms reported or treatment provided
- Managed the referral process to connect patients with appropriate specialists for further evaluation. to specialists or diagnostic testing facilities based on physician orders
- Maintained confidentiality of sensitive patient information according to HIPAA regulations at all times
- Coordinated appointments, ensuring efficient patient flow through the clinic.
- Maintained accurate electronic health records using advanced software systems.
- Informed patients about treatment plans and preventive care strategies, promoting understanding and adherence to health recommendations.
- Prepared examination rooms, ensuring cleanliness and proper equipment availability.
- Collaborated with interdisciplinary teams to enhance patient care services.
- Facilitated communication between patients and healthcare professionals for optimal care.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Front Office Specialist
Concentra
Erie, PA
05.2023 - 05.2024
- Scheduled appointments and maintained calendars for multiple executives, optimizing time management
- Managed incoming and outgoing mail, packages, and deliveries, ensuring timely and accurate processing
- Organized front desk area, upholding cleanliness and professionalism to create a welcoming environment
- Handled all incoming and outgoing mail, packages, and deliveries with accuracy and efficiency
- Managed incoming calls, directing them to the appropriate departments or individuals
- Greeted and welcomed guests, delivering exceptional customer service to foster a positive first impression
Home Health Aide
My Grandmother
Erie, PA
11.2021 - 05.2023
- During Nov 2021-May 2023 I helped my mother & family with the care of my sickly grandmother
- Coordinated meal preparation and nutrition planning based on dietary needs.
- Maintained a clean and safe living environment through regular housekeeping.
- Communicated effectively with family members regarding care updates.
- Monitored health conditions and reported changes to healthcare providers.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Organized medication routines and delivered doses promptly.
- Assisted with daily living activities and personal care tasks.
- Provided companionship and emotional support throughout daily routines.
Drug and Alcohol Technician
Stairways Behavioral Health
Erie, PA
08.2019 - 11.2021
- Collaborated with professionals to create and execute individualized treatment plans, enhancing client engagement and recovery outcomes
- Collaborated with a team of professionals to develop and implement individualized treatment plans for clients
- Assisted in the development and implementation of behavior intervention plans (BIPs) to address challenging behaviors
- Incorporated visual supports including schedules, token boards, and social stories into behavior management strategies
- Implemented reinforcement systems tailored to each client's unique preferences and motivations
- Monitored client progress towards goals outlined in their individualized education or treatment plans
- Assisted in crafting and implementing behavior intervention plans (BIPs) to effectively address challenging behaviors, promoting client progress
- Supported clients during community outings and social activities, facilitating generalization of therapy skills to real-life situations
Direct Support Specialist
Erie Homes for Children and Adults Inc
Erie, PA
03.2012 - 08.2017
- Enhanced patient outlook and daily living through compassionate, individualized care.
- Facilitated best care by developing strong and trusting rapport with patient.
- Supported patient wellbeing by facilitating engagement in recreational activities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Documented current patient information to update supervising Support including vital signs, behaviors and eating habits.
- Collaborated with multidisciplinary healthcare team to deliver comprehensive mental healthcare to disabled patients.
- Kept detailed records of patient care, identified progress, medication administration and changes in health or other conditions.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted patients with bladder and bowel needs by helping to restroom
- Helped patients manage bladder and bowel needs to ensure comfort and hygiene.s
- Provided individualized support to enhance patient care and engagement.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Provided one-on-one administrative support to high-profile clients, managing estates and households.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
- Devised and maintained office systems to efficiently deal with paper flow.
Education
Sophomore - Undecided Health Sciences
Gannon University
Erie, PA 08.2018 - 09.2020
High School Diploma - General Studies
East High School
Erie, PA 08.2002 - 06.2006
Skills
- Clerical experience
- Phone etiquette
- Patient assistance
- Medical records
- Patient counseling
- Medical scheduling
- Documentation review
- Schedule management
- Administrative experience
- Office experience
- HIPAA
- Typing
- Behavioral health
- Customer service
- Computer operation
- Patient care
- Direct support
- Medical terminology
- Front desk operations
- Organizational skills
- Trauma-informed care
- Hospital experience
- Team management
- Insurance verification
- Microsoft Outlook
- Time management
- Office management
- Medical receptionist
- Emergency response
- Medication administration
- Patient assessment
- Leadership
- Data collection
- EMR systems
- Epic
- Medicare
- Patient relations
- Word processing
- Patient support groups
- Vital signs
- Patient advocacy
- Medical billing
- Calendar management
- Filing
- Mental health support
- Crisis response
- Medical records management
- Computer skills
- Intake
- Behavior management
Certification
- Driver's License
- CCMA
- BLS Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CCMA/Phlebotomist/Medical Receptionist
Central Outreach Wellness Center
06.2024 - 06.2026
Front Office Specialist
Concentra
05.2023 - 05.2024
Home Health Aide
My Grandmother
11.2021 - 05.2023
Drug and Alcohol Technician
Stairways Behavioral Health
08.2019 - 11.2021
Sophomore - Undecided Health Sciences
Gannon University
08.2018 - 09.2020
Direct Support Specialist
Erie Homes for Children and Adults Inc
03.2012 - 08.2017
High School Diploma - General Studies
East High School
08.2002 - 06.2006