Daffany Rose Gilbert
Laurel,MD
Summary
Recent graduate with foundational knowledge in Medical Billing and Coding and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
27
27
years of professional experience
Work History
Medical Billing & Coding Trainee
Smarter Health Medical Clinic
Laurel, MD
02.2026 - 05.2026
- Entered and updated patient insurance information in the electronic medical record (EMR) system to ensure accurate billing and documentation.
- Maintained and organized confidential patient medical records in compliance with HIPAA guidelines.
- Answered multi-line phone systems, scheduled appointments, and addressed patient inquiries professionally and efficiently.
- Greeted and checked in patients, creating a welcoming environment and facilitating smooth office operations.
- Assisted with patient intake and registration by collecting demographic information, verifying insurance, and updating patient records in the EMR system.
Barista
Starbucks
Laurel, MD
07.2022 - 01.2023
- Delivered exceptional customer service by addressing customer needs, resolving concerns, and maintaining a welcoming environment in a fast-paced setting.
- Managed cash transactions and operated point-of-sale systems with accuracy while balancing multiple priorities and maintaining attention to detail.
- Collaborated with team members to ensure efficient operations, effective communication, and timely service delivery.
Patient Care Coordinator
Independent Caregiving
Silver Spring, MD
01.2009 - 05.2022
- Monitored and documented patient vital signs, symptoms, and changes in condition, ensuring accurate and timely reporting.
- Maintained confidential patient information and records in compliance with privacy and healthcare documentation standards.
- Coordinated communication between patients, families, and healthcare providers to support continuity of care.
- Assisted patients with activities of daily living while providing compassionate, patient-centered support and education.
- Observed patient needs, addressed concerns promptly, and communicated updates to healthcare teams to promote positive outcomes.
Bill Collector
NCO Financial Services
Odenton, MD
01.1999 - 01.2009
- Communicated with clients by phone to discuss account information, answer questions, and resolve concerns in a professional and empathetic manner.
- Reviewed and maintained detailed account records, ensuring accurate documentation and timely updates in company databases.
- Verified account information and coordinated payment arrangements while adhering to confidentiality and compliance standards.
- Utilized customer relationship management (CRM) systems to manage records, track interactions, and maintain organized documentation.
- Collaborated with team members and escalated complex issues when necessary to ensure timely resolution and exceptional customer service.
Skills
- Team collaboration
- Attention to detail
- Relationship building
- Problem-solving
- Teamwork
Timeline
Medical Billing & Coding Trainee
Smarter Health Medical Clinic
02.2026 - 05.2026
Barista
Starbucks
07.2022 - 01.2023
Patient Care Coordinator
Independent Caregiving
01.2009 - 05.2022
Bill Collector
NCO Financial Services
01.1999 - 01.2009