Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Languages
Timeline
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DAFNE A. HERNÁNDEZ

DAFNE A. HERNÁNDEZ

Houston,TX

Summary

Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Overview

7
7
years of professional experience

Work History

Cashier

Family Dollar
Houston, TX
09.2023 - Current
  • Discounted purchases by scanning and redeeming coupons.
  • Stocked shelves with merchandise when needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Resolved customer complaints professionally in accordance with company policy.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed other duties as assigned by management.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find store items.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Juicer

Tout Suite Café
Houston, TX
02.2019 - 03.2021
  • Made acai bowls/acai smoothies
  • Cooked yogurt
  • Baked granola
  • Made fruit bowls and Chia pudding
  • Made juice fruits/vegetables into several combinations of drinks
  • Labeled all juice bottles correctly before packaging them for sale or delivery.
  • Prepared juices by blending fruits and vegetables using a juicer.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Maintained a clean work environment throughout shifts by wiping down surfaces regularly.
  • Measured ingredients according to recipes for various juices.
  • Cleaned and sanitized juicer, containers, and food preparation areas.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • 8hrs, 4-3 days

Volunteer

Templo Bautista Hispano
Houston, TX
12.2018 - 12.2018
  • Organized and ordered documents, invoices, and receipts in chronological
    order
  • 3-4hrs
  • 1 month

Volunteer

Rodeo Run
Houston, TX
01.2018 - 12.2017
  • Distributed water to marathon runners
  • 1 Day
  • 5hrs

Education

Associate of Arts - Social And Behavioral Science

San Jacinto College
Pasadena, TX
12-2024

High School Diploma -

Yes Prep Southeast
507 Crenshaw Rd, Houston, TX 77034
05-2020

TABC Certificate -

Food Handlers Certificate -

Skills

  • Fast learner
  • Adaptability
  • Composure in busy environments
  • Bicultural
  • Customer service
  • Inventory management
  • Team collaboration
  • Cash handling
  • POS system operations
  • Cash handling expertise
  • Professionalism and courtesy
  • Receipt handling
  • Liquor regulations and compliance
  • Sales transactions
  • Product restocking

Awards And Acknowledgements

  • Rodeo Run Volunteer work, hands cups of water to runners, 5hrs, 01/01/17
  • Volunteer Office File work, organized and ordered documents, invoices, and receipts in chronological order, 3-4 hours, 01/01/18
  • Juicer at Tout Suite Café, made acai bowls/acai smoothies, cooked yogurt, baked granola, made fruit bowls, chia pudding, and juice fruits/vegetables into several combinations of drinks, 8hrs, 01/01/20 - 01/01/22

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Family Dollar
09.2023 - Current

Juicer

Tout Suite Café
02.2019 - 03.2021

Volunteer

Templo Bautista Hispano
12.2018 - 12.2018

Volunteer

Rodeo Run
01.2018 - 12.2017

Associate of Arts - Social And Behavioral Science

San Jacinto College

High School Diploma -

Yes Prep Southeast

TABC Certificate -

Food Handlers Certificate -

DAFNE A. HERNÁNDEZ