Dafne Guevara
Dragonfly Health
Houston
5
years of professional experience
Dedicated customer service representative with more than 5 years of customer service experience. Excellent with problem solving, communication, and attention to detail Works well in fast paced environment and thrives to provide customer satisfaction.
Work History
Customer Service Representative Team Lead
3 Years 7 Months- Received inbound calls from clients for orders/ deliveries of equipment pick-up, maintenance, and changes in service.
- Monitored emails and systems for order-generated client notes, determining necessary internal actions for accurate task completion.
- Assigned and dispatched delivery and pickup routes to drivers daily, ensuring efficient and balanced workload distribution.
- Monitored route progress and adjusted assignments to meet delivery timeframes.
- Maintained real-time communication with drivers to resolve delays, address customer concerns, and implement route changes.
- Verified delivery and pickup completion, ensuring accurate closure and invoicing of completed orders.
Service Advisor
9 Months- Coordinated customer scheduling, reminders, and rescheduling of missed appointments to enhance service accessibility.
- Contacted clients over necessary repairs and changes to pick up times for their vehicles.
- Verified recalls and special orders for vehicles to maintain safety and customer satisfaction.
Operations Manager
4 Months- Greeted customers, assisted with vehicle concerns, coordinated maintenance, and scheduled appointments to enhance service experience
- Informed customers about warranty protections and identified potential cost-saving repairs to optimize customer satisfaction
- Consulted with mechanics on necessary repairs, coordinated parts ordering, and submitted work orders to streamline operations
Education
High School Diploma
Skills
Automotive Software
Route optimization
Appointment Scheduling
Inbound and outbound calls
Customer Interaction
Bilingual: English and Spanish
Leadership
Continuous improvement
Office 365 proficiency
Friendly
Courteous
and Service Oriented
Communication skills
Timeline
Customer Service Representative Team Lead
Dragonfly Health
01.2023 - CurrentRead More
Service Advisor
Joe Myers Toyota
11.2021 - 08.2022Read More
Operations Manager
Nextgen Motorworks
06.2021 - 10.2021Read More
Westside Highschool
High School Diploma
Read More