ARIANNE WILLS
Milwaukee,Wisconsin
Summary
Customer Service Representative with 2+ years of experience in managing customer inquiries and resolving complaints. Demonstrated ability to maintain professionalism while handling high volumes of interactions. Skilled in providing accurate product information and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
MTM
01.2021 - Current
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints in a timely and efficient manner.
- Conducting regular team meetings to discuss goals, updates, and feedback.
- Communicating with patients, drivers, and healthcare facilities to arrange transportation details.
- Providing training, guidance, and support to team members.
- Scheduling and coordinating non-emergency medical transportation for patients.
Customer Service Representative
Truepill
01.2023 - 01.2024
- Verifying patient insurance information and eligibility for specific services.
- Answering incoming calls and emails from patients and healthcare.
- Maintaining and updating patient appointment records in the scheduling.
Store Manager
Party city
01.2019 - 01.2022
- Overseeing inventory management, including ordering, receiving, and stocking products.
- Conducting regular store meetings to communicate goals and updates to the team.
Education
Diploma - undefined
West Allis Central High
01.2016
Skills
- Critical decision-making
- Technical aptitude
- Clear communication skills
- Microsoft software
- Versatile approach
- Prioritization techniques
- Emotional resilience
- Team collaboration
- Technology proficiency
- Organizational abilities
- Team management
- CRM software
- Call center experience
- Complaint handling
- Staff monitoring
- Inbound and outbound calls
- Data entry
- Product knowledge
- Teamwork and collaboration
- Problem-solving
Timeline
Customer Service Representative
Truepill
01.2023 - 01.2024
Customer Service Representative Team Lead
MTM
01.2021 - Current
Store Manager
Party city
01.2019 - 01.2022
Diploma - undefined
West Allis Central High