Travis Allison
Chicago,IL
Summary
Dynamic leader with a proven track record at Home Depot, enhancing team performance and customer satisfaction through expert mentoring and issue resolution. Excelled in complaint handling and Microsoft Office, boosting operational efficiency and safety. Skilled in team management and decision-making, consistently achieving significant improvements in staff morale and client relations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Team Lead
Home Depot
01.2022 - 03.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Loading Dock Worker
UPS
08.2021 - 01.2022
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Enhanced loading dock efficiency by streamlining and organizing work processes.
- Contributed to cost-saving initiatives by identifying opportunities for improved operational efficiencies in the loading procedures.
- Increased safety on the loading dock by implementing strict adherence to safety protocols and guidelines.
Security Officer Supervisor
Securitas Security Services USA
05.2019 - 12.2021
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Securitas Security Services USA
01.2018 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Associate of Applied Science - Computer And Information Systems Security
Los Angeles Southwest College
Los Angeles, CA05.2025
Associate of Arts - Business Management
William Rainey Harper College
Palatine, IL05.2016
Associate of Arts - Business Administration And Management
Rochester College
Rochester, MI05.2014
Associate of Arts - Business Management
South Suburban College of Cook County
South Holland, IL05.2014
High School Diploma -
Multicultural Arts High School
Chicago, IL06.2011
Skills
- Team Management
- Complaint Handling
- Staff Monitoring
- Issue Resolution
- Skill Development
- Data Entry
- Decision-Making
- Customer Service Management
- Microsoft Office
- Scheduling
Timeline
Customer Service Representative Team Lead
Home Depot
01.2022 - 03.2024
Loading Dock Worker
UPS
08.2021 - 01.2022
Security Officer Supervisor
Securitas Security Services USA
05.2019 - 12.2021
Security Officer
Securitas Security Services USA
01.2018 - 04.2019
Associate of Applied Science - Computer And Information Systems Security
Los Angeles Southwest College
Associate of Arts - Business Management
William Rainey Harper College
Associate of Arts - Business Administration And Management
Rochester College
Associate of Arts - Business Management
South Suburban College of Cook County
High School Diploma -
Multicultural Arts High School
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