Dafne Gutierrez
El Paso,TX
Summary
Versatile team member with a strong work ethic and adaptability to changing conditions, Recognized for resourcefulness and dedication to quality and teamwork. Highly motivated to embrace new challenges and quickly master new skills. Exceptional interpersonal skills enhance collaboration and effectiveness in unsupervised environments.
Overview
9
9
years of professional experience
Work History
Assistant
DLP Insurance & Real Estate Services 915-910-4671
El Paso, TX
04.2025 - 02.2026
- Coordinated client communication, ensuring accurate and comprehensive contact records for effective follow-up.
- Streamlined filing systems for documents andrecords, enhancing retrieval efficiency.
- Managed incoming calls and responded to emails, faxes, and inquiries from customers and vendors facilitating timely resolutions.
- Managed confidential information securely in compliance with company policies.
Restaurant Team Member
Great American Steak House 915-886-4690
Vinton, TX
06.2019 - 04.2023
- Resolved customer complaints to enhance guest satisfaction and maintain positive dining experience.
- Supported waitstaff during peak hours to increase service efficiency for additional customers.
- Ensured health department compliance by properly storing foods to guarantee safety and quality.
Restaurant Waiter
IHOP Restaurants LLCdurha 915-877-9980
El Paso, TX
09.2018 - 07.2019
- Anticipated guest needs and provided proactive service, enhancing overall dining experience.
- Delivered food to tables promptly, ensuring all dishes were served hot to maintain quality and customer satisfaction.
- Took orders for food and drinks, ensuring accuracy and efficiency in POS entry to enhance order processing.
Cashier
Carlos Doggy Wash 915-781-8035
Canutillo, TX
08.2017 - 08.2018
- Operated con register, processing payments by cash, check, credit card, gift card, or automatic debit with a focus on accuracy and customer satisfaction.
- Counted cash drawer at beginning of shift, verifying amounts and ensuring adequate change for transactions.
- Responded to customer inquires about store policies and procedures, enhancing customer understanding and service experience.
Education
Bachelor of Science - Animal Science
New Mexico State University
Las Cruces, NM05-2024
Skills
- Customer support
- Fast learner
- Attention to detail
- Service Quality
- Customer experience
- Service efficiency
- Document management
- Confidentiality compliance
- Conflict Management
- Communication skill
- Time management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant
DLP Insurance & Real Estate Services 915-910-4671
04.2025 - 02.2026
Restaurant Team Member
Great American Steak House 915-886-4690
06.2019 - 04.2023
Restaurant Waiter
IHOP Restaurants LLCdurha 915-877-9980
09.2018 - 07.2019
Cashier
Carlos Doggy Wash 915-781-8035
08.2017 - 08.2018
Bachelor of Science - Animal Science
New Mexico State University