Stacee Hollomon
Temple Terrace,FL
Summary
Customer-focused and results-driven professional with over 10 years of experience in delivering exceptional service across diverse industries. Adept at building strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction. Proven ability to manage high-volume environments while maintaining a positive, solution-oriented attitude. Skilled in communication, conflict resolution, and team collaboration, seeking to contribute my expertise to a dynamic customer service team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant
Extended beauty hair & spa
Tampa, FL
07.2024 - Current
- Greeted and checks in clients, ensuring they feel welcome and comfortable.
- Assisted stylists with various tasks, including washing and conditioning clients' hair, prepping hair color, and applying treatments.
- Mixed hair color accurately according to stylist instructions, ensuring the best results for each client.
- Maintained cleanliness and organization in the salon by regularly sanitizing work areas, tools, and equipment.
- Restocks retail products and salon supplies, ensuring shelves are well-organized and fully stocked.
- Supported stylists by preparing clients for their hair services and ensuring they had a smooth experience.
- Answers phones, books appointments, and provides clients with information on salon services.
Customer Service Representative
Businessolver
09.2023 - Current
- Answer calls related to insurance and enrolling into health insurance.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Provided detailed explanations of insurance coverage and policy limitations to customers.
- Precisely calculated refunds, premiums, and adjustments.
- Resolved billing disputes and processed payments and refunds as required.
- Investigated discrepancies between actual charges and expected premiums.
Driver
Uber
Tampa, USA
07.2019 - 09.2022
Customer Service Representative
Iron Bow Technologies
Tampa, USA
02.2017 - 06.2019
- Receives payment by cash, check, credit cards, vouchers or automatic debit cards
- Maintain a clean work area
- Record and verify names, addresses, purchases and reactions of prospective customers
- Enter orders into computer
- Maintain professional attire that adheres to APAC standards
- Follow company policies and procedures
- Other duties may be assigned
Customer Service Rep
EGS- Expert Global Solutions
Tampa, USA
04.2016 - 02.2017
- Answer incoming calls from prospective customers to explain services and products offered
- Become proficient with client programs and develop product knowledge
- Record and verify names, addresses, purchases and reactions of prospective customers
- Enter orders into computer
- Maintain professional attire that adheres to APAC standards
- Follow company policies and procedures
- Other duties may be assigned
Cashier
Winn Dixie
Tampa, USA
05.2014 - 12.2015
- Received payment by cash, check, credit cards, vouchers or automatic debit cards
- Issue receipts, refunds, credits or change due to customer
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners
- Prevented store losses using awareness, attention to detail and integrity
Education
High school diploma -
ALLENDALE ACADEMY
Clearwater, FL01.2014
Skills
- Customer Service
- CSR
- Customer Care
- Call Center
- Customer Support
Certification
Driver's License
Additional Information
Strong organizational skills, Opening/closing procedures, Active listening skills, Sharp problem solver, Energetic work attitude, Top sales performer, Customer service expert, Adaptive team player
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant
Extended beauty hair & spa
07.2024 - Current
Customer Service Representative
Businessolver
09.2023 - Current
Driver
Uber
07.2019 - 09.2022
Customer Service Representative
Iron Bow Technologies
02.2017 - 06.2019
Customer Service Rep
EGS- Expert Global Solutions
04.2016 - 02.2017
Cashier
Winn Dixie
05.2014 - 12.2015
High school diploma -
ALLENDALE ACADEMY