Alexzia Osech
Jenison
Summary
Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.
Overview
5
5
years of professional experience
Work History
Assistant
Positive Behavior Supports
Grand Rapids
11.2024 - Current
- Implemented individualized treatment plans for clients with developmental disabilities.
- Monitored and documented client behaviors to track progress and challenges.
- Collaborated with therapists to enhance therapeutic techniques and strategies.
- Conducted one-on-one sessions to reinforce positive behavior and social skills.
- Utilized data collection methods to assess client needs and modify interventions effectively.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Behavior Support Professional
Pine Rest
Cutlerville
05.2024 - 03.2025
- Monitored patient behavior and reported changes to healthcare team.
- Maintained accurate patient records and documentation according to protocols.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
Cashier
Meijer
06.2020 - 11.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Countryside Greenhouse
05.2020 - 06.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI12.2023
High School Diploma -
Hudsonville High School
Hudsonville, MI05.2018
Skills
- Customer Service
- Cash Handling
- Cash Register Operation
- Returns processing
- Customer Relations
- Staff Training
- Customer Service
- Cash Handling
- Cash Register Operation
- Returns processing
- Customer Relations
- Staff Training
- Identification checks
- Interpersonal Skills
- Teamwork and Collaboration
- Problem-solving aptitude
- Written and verbal communication
- Refunds and exchanges
- Identification checks
- Interpersonal Skills
- Teamwork and Collaboration
- Problem-solving aptitude
- Written and verbal communication
- Refunds and exchanges
- Data collection methods
- Patient record maintenance
- Behavior management strategies
Timeline
Assistant
Positive Behavior Supports
11.2024 - Current
Behavior Support Professional
Pine Rest
05.2024 - 03.2025
Cashier
Meijer
06.2020 - 11.2024
Cashier
Countryside Greenhouse
05.2020 - 06.2020
Bachelor of Science - Psychology
Central Michigan University
High School Diploma -
Hudsonville High School
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