DAFNE LOPEZ
Woodside,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Inventory Lead
21st Century Optics
Queens, NY
07.2007 - Current
- Assigned, trained and managed inventory staff to ensure accuracy of stock records.
- Implemented procedures to optimize stock replenishment process.
- Worked closely with the logistics team to coordinate shipments of materials into warehouses.
- Organized storage areas by implementing efficient space utilization techniques.
- Developed processes for the management of inventory control systems.
- Ensured all items were properly labeled with barcodes or other tracking methods.
- Investigated any discrepancies between actual count versus system count results.
- Created reports to track inventory movement, cost changes, item status.
- Reviewed purchase orders prior to processing them in order to prevent ordering errors.
- Maintained accurate inventory levels through regular cycle counts and physical inventories.
Customer Service Team Member
21st Century Optics
Queens, NY
07.2007 - Current
- Resolved customer complaints in a timely manner.
- Built relationships with customers through friendly conversations.
- Maintained accurate records of customer interactions, transactions and feedbacks.
- Updated customer accounts information as required.
- Responded to customer inquiries via phone, email, and in person.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Assisted customers with product selection and ordering processes.
- Provided technical support for products and services.
- Ensured compliance with company policies and regulations at all times.
- Answered customer inquiries and provided accurate information regarding products and services.
Data Entry
21st Century Optics
Queens, NY
07.2007 - Current
- Assisted with data entry into company databases and spreadsheets.
- Ensured accuracy of data entry into company database systems.
- Handled various clerical, documentation and data entry tasks.
- Resolved any discrepancies that occurred during data entry process.
- Compiled and sorted documents for data entry purposes.
- Troubleshot technical issues related to data entry software programs.
- Performed administrative duties including data entry, filing reports, maintaining databases.
- Performed data entry for customer accounts and orders.
Tax Preparer (Seasonal)
Liberty Tax Service
Queens, NY
01.2013 - 04.2018
- I worked nights and weekends preparing taxes
- It was my part-time job during the tax season.
- Filed electronically through approved software programs.
- Compiled data from clients to accurately complete tax forms.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Maintained accurate records of all client transactions and filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
Education
Associate - Business Administration
LaGuardia CC
New York, NY06-2018
Skills
- Microsoft Office
- Team Leader
- Phone Etiquette
- Customer Service
- Logistics Planning
- Equipment Operation
- Inventory Reconciliation
- Data Management
- Inventory Control
- Attention to Detail
- Vendor Management
- Teamwork and Collaboration
- Supply Chain Coordination
Assessments
Customer Focus & Orientation, Highly Proficient, 12/01/19, Responding to customer situations with sensitivity., https://share.indeedassessments.com/share_to_profile/ca2f54be1bfda593b7d7f48def10be6deed53dc074545cb7
Languages
Spanish
Full Professional
Timeline
Tax Preparer (Seasonal)
Liberty Tax Service
01.2013 - 04.2018
Inventory Lead
21st Century Optics
07.2007 - Current
Customer Service Team Member
21st Century Optics
07.2007 - Current
Data Entry
21st Century Optics
07.2007 - Current
Associate - Business Administration
LaGuardia CC