DAFNE MORENO
Edinburg
Summary
Organized and reliable with focus on accuracy and efficiency. Possesses solid computer skills and strong understanding of data management, including Excel and database software. Capable of ensuring data integrity and contributing to increased productivity.
Overview
3
3
years of professional experience
Work History
Enrollment Processing Representative II
Nelnet Student Loan Services
12.2023 - 06.2024
- Assessed applicant eligibility based on established institutional policies and federal regulations, providing fair opportunities for all prospective students.
- Managed large volumes of enrollment applications, ensuring accuracy and adherence to deadlines.
- Participated in training sessions to stay up-to-date on industry best practices, enhancing overall job performance and efficiency.
Customer Service Representative II
Maximus Federal Services
11.2021 - 08.2023
- Maintained consumer satisfaction with forward-thinking strategies focused on addressing their needs and rephrasing concerns after being transferred by Tier I Representatives.
- Utilized additional specialized resources that only this position can access to escalate issues further, such as having important tax documents corrected.
- Applied occasional provided feedback from supervisor to improve quality of work.
Customer Service Representative I
Maximus Federal Services
11.2021 - 11.2022
- Guided consumers through the Federally Facilitated Marketplace application process in a courteous and professional manner.
- Followed HIPAA guidelines before making changes to consumers accounts, such as resetting passwords and health insurance cancellations.
Sales Floor Representative
LOFT
08.2021 - 01.2022
- Consistently met or exceeded individual quotas while adhering to the store's mission statement.
- Built productive relationships with customers to establish trust, rapport and increased satisfaction.
- Embraced company values by acting as a positive role model to encourage an environment of learning and trust.
Education
High School Diploma -
James Pace Early College High School
Brownsville, TX06.2021
Skills
- Great communication skills
- Organized
- Data Entry
- Problem-solving abilities
- Bilingual
- Detail-oriented
- Customer service
- Flexible and adaptable
- Time management
- Microsoft Office proficiency
Timeline
Enrollment Processing Representative II
Nelnet Student Loan Services
12.2023 - 06.2024
Customer Service Representative II
Maximus Federal Services
11.2021 - 08.2023
Customer Service Representative I
Maximus Federal Services
11.2021 - 11.2022
Sales Floor Representative
LOFT
08.2021 - 01.2022
High School Diploma -
James Pace Early College High School