Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Dag Gebretsadik

Denver,Colorado

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

4
4
years of professional experience

Work History

Client Support Specialist

Lansing Building Products
Denver, Co
04.2021 - Current
  • Provided support to clients by addressing inquiries and resolving issues related to financial transactions, ensuring accuracy and satisfaction.
  • Leveraged problem-solving skills to analyze customer accounts, identify discrepancies, and propose actionable solutions.
  • Communicated effectively with clients to explain financial processes, product features, and benefits through phone and email interactions.
  • Built and maintained strong client relationships by offering tailored financial recommendations and attentive service, consistently earning positive feedback.
  • Adapted to new financial tools and processes, showcasing a commitment to continuous learning and professional growth.

Outside Sales Representative

Advanced Nutrients
Denver , Colorado
08.2020 - 04.2021
  • Developed and nurtured relationships with distributors and retailers, driving market expansion, and increasing product visibility across key regions.
  • Conducted regular on-site visits to growers, offering tailored product recommendations to optimize crop yield, and improve overall plant health.
  • Gathered and analyzed market feedback, collaborating with the product development team to create customized solutions that met specific customer needs, and industry trends.
  • Resolved customer complaints promptly and professionally.

Education

Bachelor of Art - Business Marketing & Finance

University of Northern Colorado
Greeley, Colorado

Cybersecurity Professional Certification -

Google
11.2023

National Incident Management System (NIMS) -

FEMA

Skills

  • Customer relationship management
  • Refunds processing
  • Data management
  • Financial modeling
  • Google Suite
  • SQL (basic)
  • Python (basic)
  • Team building
  • Computer skills
  • Organizational skills
  • Order processing
  • Data entry accuracy

Additional Information

  • Relocating to Dallas, TX, in April 2025 and actively seeking opportunities in Financial analysis, Budgeting, and Business operations.
  • Open to roles with on-the-job training to further develop technical skills and contribute effectively to a team.

Timeline

Client Support Specialist

Lansing Building Products
04.2021 - Current

Outside Sales Representative

Advanced Nutrients
08.2020 - 04.2021

Bachelor of Art - Business Marketing & Finance

University of Northern Colorado

Cybersecurity Professional Certification -

Google

National Incident Management System (NIMS) -

FEMA

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Dag Gebretsadik