Dagem Ketema
Braintree,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeks position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Marriott Inc
09.2022 - Current
- Took reservations over phone, in person, and via computer for guests
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Research Assistant Intern
Dr. Eric Larson
02.2022 - 06.2022
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Presented technical research results to diverse audiences through written, visual and oral media.
- Attended meetings and presentations to learn project details.
- Assisted with preparing project-related reports, presentations and manuscripts.
Front Desk (Night Shift)
Charles River Inn
06.2018 - 06.2019
- Worked front desk duties as well as security duties while attending to any and all guests if maintenance, food and beverage, or security issue were to occur
Education
Bachelor of Arts - Crime And Justice
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2022
Skills
- Affable and Helpful
- Communication Skills
- Time Management
- Legal Citation
- Research Facts
- Customer Satisfaction
- Active Learning
Certification
- Certified Paralegal, Boston University - May 2023
Timeline
Front Desk Supervisor
Marriott Inc
09.2022 - Current
Research Assistant Intern
Dr. Eric Larson
02.2022 - 06.2022
Front Desk (Night Shift)
Charles River Inn
06.2018 - 06.2019
Bachelor of Arts - Crime And Justice
University of Massachusetts - Dartmouth
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